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BrentO's avatar
BrentO
Tutor
Jul 20, 2017

C7100V - Can't connect to Skype

I just switched to Comcast. I bought the Netgear C7100V Modem/Router instead of renting from Comcast.  Everything seems to work fine, except I can't connect to Skype. When I open Skype (program) and ...
Troubleshooting
vkdelta's avatar
vkdelta
NETGEAR Employee Retired
Jul 20, 2017

can you please give a screenshot of the error?

did you disable any uPnP settings on C7100V?

Is it possible for you to capture traffic on your using wireshark?

  • BrentO's avatar
    BrentO
    Tutor
    Jul 21, 2017

    I have installed Wireshark, but I'm not familiar with it and don't know how to use it.

     

    I was having trouble uploading photos to Netgear, so I posted a screen shot of UPnP settings and the Port Forwarding Error ->   https://photos.app.goo.gl/7PTJ9a1IOad1cvP13

     

    Thanks for your help!
     

    • BrentO's avatar
      BrentO
      Tutor
      Jul 21, 2017

      I captured a Wireshark log, but don't see any way to upload to Netgear.

      • vkdelta's avatar
        vkdelta
        NETGEAR Employee Retired
        Jul 22, 2017

        thanks. you can PM me with the attachement.

         

        also, can you please post your SKYPE error screenshot as well.