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BrentO's avatar
BrentO
Tutor
Jul 20, 2017

C7100V - Can't connect to Skype

I just switched to Comcast. I bought the Netgear C7100V Modem/Router instead of renting from Comcast.  Everything seems to work fine, except I can't connect to Skype. When I open Skype (program) and ...
Troubleshooting
BrentO's avatar
BrentO
Tutor
Jul 21, 2017

I have installed Wireshark, but I'm not familiar with it and don't know how to use it.

 

I was having trouble uploading photos to Netgear, so I posted a screen shot of UPnP settings and the Port Forwarding Error ->   https://photos.app.goo.gl/7PTJ9a1IOad1cvP13

 

Thanks for your help!
 

BrentO's avatar
BrentO
Tutor
Jul 21, 2017

I captured a Wireshark log, but don't see any way to upload to Netgear.

  • vkdelta's avatar
    vkdelta
    NETGEAR Employee Retired
    Jul 22, 2017

    thanks. you can PM me with the attachement.

     

    also, can you please post your SKYPE error screenshot as well. 

      • BrentO's avatar
        BrentO
        Tutor
        Jul 25, 2017

        It looks like my trouble was casued by an earlier version of Skype. I updated to the latest version Skype and was able to connect.

         

        Thank you for your support!