Forum Discussion

Aspirant

Aug 28, 2023

C7100V - Xfinity voice choppiness

I see this issue arose some years ago on this forum: that is, incoming calls are so "choppy" that I can't hear the caller, while it seems at least much of the time that the caller can hear me. The so...

FURRYe38

Guru - Experienced User

Aug 28, 2023

Please post a copy and paste of the modems connection status and event log page.
https://kb.netgear.com/30007/How-do-I-obtain-the-cable-connection-information-from-a-NETGEAR-cable-modem-modem-router
https://kb.netgear.com/30008/How-do-I-view-or-clear-the-event-logs-on-my-NETGEAR-cable-modem-or-modem-router

dagnabit
Aspirant
Aug 28, 2023
Thank you for your help! I've never done it before so I hope I cut/pasted the information correctly.
- FURRYe38
  Guru - Experienced User
  Aug 28, 2023
  You can copy the data from the web page and put into a word doc the export it to PDF then attach the PDF file to your next post.
  - dagnabit
    Aspirant
    Aug 29, 2023