NETGEAR is aware of a growing number of phone and online scams. To learn how to stay safe click here.
Forum Discussion
Mike-48
Mar 15, 2020Aspirant
C7100V Battery LED flashing
I have this (Comcast-specific) cable modem & have disabled the router function, as I'm using it with my existing ASUS wireless router. Because I'm not using the Netgear's router function, I can't sim...
- Mar 16, 2020
I remembered that with this modem, no changes work unless it's rebooted. (One reason I'm using it in Bridge mode). I rebooted from my Comcast page, and then I changed the password and logged in successfully, after only 2 or 3 tries. All that to ascertain that the battery status is "Bad."
Which I could have guessed, had I checked Amazon for the battery and read the long list of battery failures -- no other brand for the battery than Netgear.
I'm removing the battery and plugging the C7100V into a UPS. Not the ideal solution, but a UPS with high capacity will give some talk time if needed.
I would not recommend this device to anyone. Unfortunately, it is one of two voice modems approved for Comcast that will handle their higher speed options, the other being an Arris that has even worse reviews than this.
antinode
Mar 16, 2020Guru
> What am I missing?
Firmware which works properly? Not much you can do about that,
however.
Relatively recently, apparently in an attempt to be helpful, Netgear
has added features like forced-password-change and password-recovery
features to various products. Investing only a little time in Web or
forum searches should uncover any number of reports of problems with the
implementation of these features.
I've never touched a C7100V, so I know nothing, but I'd try a
settings reset to put the thing back into modem+router mode, and try to
get past the password stuff in that mode. And then hope that changing
to modem-only mode didn't spoil it.
If it didn't cost more than a better device, I'd also report the
problem to actual Netgear support:
Mike-48
Mar 16, 2020Aspirant
I remembered that with this modem, no changes work unless it's rebooted. (One reason I'm using it in Bridge mode). I rebooted from my Comcast page, and then I changed the password and logged in successfully, after only 2 or 3 tries. All that to ascertain that the battery status is "Bad."
Which I could have guessed, had I checked Amazon for the battery and read the long list of battery failures -- no other brand for the battery than Netgear.
I'm removing the battery and plugging the C7100V into a UPS. Not the ideal solution, but a UPS with high capacity will give some talk time if needed.
I would not recommend this device to anyone. Unfortunately, it is one of two voice modems approved for Comcast that will handle their higher speed options, the other being an Arris that has even worse reviews than this.
- FURRYe38Mar 17, 2020Guru - Experienced User
Is the batter user replacable?
Mike-48 wrote:I remembered that with this modem, no changes work unless it's rebooted. (One reason I'm using it in Bridge mode). I rebooted from my Comcast page, and then I changed the password and logged in successfully, after only 2 or 3 tries. All that to ascertain that the battery status is "Bad."
Which I could have guessed, had I checked Amazon for the battery and read the long list of battery failures -- no other brand for the battery than Netgear.
I'm removing the battery and plugging the C7100V into a UPS. Not the ideal solution, but a UPS with high capacity will give some talk time if needed.
I would not recommend this device to anyone. Unfortunately, it is one of two voice modems approved for Comcast that will handle their higher speed options, the other being an Arris that has even worse reviews than this.
- antinodeMar 17, 2020Guru
> Is the batter user replacable?
Yow. Is the C7100V User Manual invisible, or inaccessible, or what?
> [...] In the C7100V User Manual, look for the LED descriptions and
> "battery"?Is that advice confusing? Your annoying animated icon seems to be
working harder than you are. - FURRYe38Mar 17, 2020Guru - Experienced User
https://www.amazon.com/Replacement-Battery-NETGEAR-Nighthawk-2200mAh/dp/B07S192NRY
Mike-48 wrote:I remembered that with this modem, no changes work unless it's rebooted. (One reason I'm using it in Bridge mode). I rebooted from my Comcast page, and then I changed the password and logged in successfully, after only 2 or 3 tries. All that to ascertain that the battery status is "Bad."
Which I could have guessed, had I checked Amazon for the battery and read the long list of battery failures -- no other brand for the battery than Netgear.
I'm removing the battery and plugging the C7100V into a UPS. Not the ideal solution, but a UPS with high capacity will give some talk time if needed.
I would not recommend this device to anyone. Unfortunately, it is one of two voice modems approved for Comcast that will handle their higher speed options, the other being an Arris that has even worse reviews than this.
- Mike-48Mar 17, 2020Aspirant
Yes, the battery is replacable, at $40 a pop for something that users report fails rapidly. Mine failed in 18 months, hardly exemplary, but there are reports much shorter.
That's why I'm going for an external UPS.
FURRYe38 wrote:Is the batter user replacable?
- antinodeMar 18, 2020Guru
> That's why I'm going for an external UPS.
The batteries in those may not last forever, either.
One more consideration with a normal UPS: For a light load, like a
modem+router, you might get significantly less run time than you might
expect from a simple calculation based on the battery capacity. UPS
efficiency is typically highest near the maximum rated load. With a
very light load, the (under-used) inverter circuitry may waste about as
much power as it delivers to the load. Efficiency-vs-load information
can be hard to find.