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c7100v firmware v 2.01.42 internet and phone issue .
I have a C7100V firmware V2.01.42 cable modem router with phone connected to comcast. Every couple days or so the Wi Fi slows way down and the phone starts chopping/cutting in and out the incoming vo...
Its worth a shot. It shouldn't necessarily cause the issue your having but having the network setup right is only going to be beneficial for troubleshooting.
if you log into the C7100v and click on its modem connections page, take as screen snip of that page. also get your logs page. this helps check the connection back to the isp.
also if you have any splitters, attenuators, amplifiers in the coax line, remove them.