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Forum Discussion
C7100V Modem Keeps Randomly Restarting
Randomly, my C7100V modem will reboot. I can't figure out why. I went into the EMTA Event Log and don't know what I'm looking at. Could someone tell what it is? Did it take an update or something? I ...
Have the ISP check the signal and line quality UP to the modem.
Be sure there are no coax cable line splitters in the between the modem and ISP service box.
Be sure your using good quality RG6 coax cable up to the modem.
Has a factory reset been performed on the modem and setup from scratch?
Any Wifi Neighbors near by? If so, how many?
Hi, Thanks for the reply!
Has a factory reset been performed on the modem and setup from scratch? No, haven't done that recently.
Any Wifi Neighbors near by? Yes
If so, how many? Like 3
Has a factory reset been performed on the modem and setup from scratch? No, haven't done that recently.
Any Wifi Neighbors near by? Yes
If so, how many? Like 3
Try setting manual channel 1, 6 or 11 on 2.4Ghz and any unused channel on 5Ghz.
Try a factory reset on the modem as setup from scratch.
- OK. I'll try this, but I want to be clear, the wifi isn't restarting, it's the actual modem. It just shuts off, then restarts. One instance, the land line just kept ringing and ringing, not like your getting a call, but different, much different. I'm thinking, modem going bad?
Again, I can post any logs for anyone to view.Try a reset and see if this still happens. Something to have NG look at.
Possible the modem maybe going bad.
DIsconnect the coax and such from the modem. Just connect up one wired PC. Access the modems web page. Does the modem continue to reboot?
Homeuser66 wrote:
OK. I'll try this, but I want to be clear, the wifi isn't restarting, it's the actual modem. It just shuts off, then restarts. One instance, the land line just kept ringing and ringing, not like your getting a call, but different, much different. I'm thinking, modem going bad?
Again, I can post any logs for anyone to view.