C7100V Modem router combo. internet drops randomly

Same with what Kitsap said, a screensnip is the best way to help. 

Get a screensnip of the cable connections page and the event logs. 

You can try checking your cable connections as well. 

Start with removing any amplifiers, signal attenuators, or splitters from the coax.
From there check the line for kinks, damage, moisture in the line.
Check the connectors for improperly made ends, foil touching the copper coax line, bad/old/cheap connectors, or corroded connections. Replace them if you do.
If you can, simply connect the modem right where the coax comes into the home. This prevents wiring in the home from being the issue. And some ISP’s charge if the wiring issue is in the home. So this helps prevent this.