Forum Discussion

Aspirant

Feb 07, 2020

C7100V no longer can edit wireless access list

Firmware version on the router is 2.01.42. Model is a c7100v wifi/router/voice. I have always been able to edit the wireless access list to add new devices. Now for some reason I cannot edit or add a...

Troubleshooting

FURRYe38

Guru - Experienced User

Feb 08, 2020

What browser are you using? Try IE11, Firefox or Opera.

Besure to clear all browser caches, exit and then relaunch the browser.

Pugless55

Aspirant

Feb 10, 2020

Thank you for the reply. I did as you suggested and still could not edit or add to the list. Tried IE 11, Safari13.05 and Chrome 80.0.3987.87. Even tried factory resetting the router and tried adding a device to the list and it would not. Oddly enough after factory resetting and reloading the backup config file II was able to add (1) new device then after multiple tries could not add another one to the list. Doses not make any sense?

FURRYe38
Guru - Experienced User
Feb 10, 2020
Yes seems odd, sounds like something is getting hung up for no reason. I would make contact with NG support on this.
vkdelta
DarrenM
Sr. NETGEAR Moderator
Feb 21, 2020
Hello Pugless

Can you provide some steps you take when you see this bug and maybe some screen shots our engineers are looking into this issue.

Thanks

Darren
FURRYe38
Guru - Experienced User
Feb 21, 2020
Any progress on this?
Pugless55 wrote:
Thank you for the reply. I did as you suggested and still could not edit or add to the list. Tried IE 11, Safari13.05 and Chrome 80.0.3987.87. Even tried factory resetting the router and tried adding a device to the list and it would not. Oddly enough after factory resetting and reloading the backup config file II was able to add (1) new device then after multiple tries could not add another one to the list. Doses not make any sense?