NETGEAR is aware of a growing number of phone and online scams. To learn how to stay safe click here.
Forum Discussion
swegeman
May 24, 2018Tutor
C7100V on Xfinity with connection isues timeout and resets? Replacemenr modem too!
Purchased C7100V Cable modem/ router for Comcast?Xifinity internet and voice. Previouly had a C6300 that flawlesly. Comcast made me purchase the C7100V becaue I had voice plan. Ever since connecting...
eeb73
Feb 15, 2019Aspirant
After tiring with the rental that I had from Comcast, I started my research and based on having Triple Play and the area I am in, I had one choice. The Netgear C7100V Nighthawk Wifi Cable Modem Router.
I had issues since day 1, but up until a few weeks ago I couldn't really blame the device since I also set up a home network that consisted of three additional Wifi routers that I was using as 'hotspots' and also to use them to provide wired connections in various parts of the house.
So I finally got things 'clean up', reset all of my hardware to default and I was cruising along for a while with the NightHawk being the 'main' device, i.e. providing DCHP services.
However, I will eventually get the call from one of my family members that 'the Wifi is down' and when I make it home, there is my NightHawk with the 'Tel 1' line blinking. I have to do a hard restart and then things usually work. As others have mentioned, this usually only last for at most a week?
I do have the latest firmware and I also took the plunge and had a 'surge protector' for the house installed. (That was for other reasons, but side note, it was well worth it.)
I also went through the blame game between Comcast and Netgear, but now my warranty is up and i would have to pay to get Netgear involved.
So I am sorry that I have not found a solution yet, but I did want to let everyone know that there are those that have the new firmware, but still have what seems to be the same issues. I have not taken the time to look at the event log since the reboot is usually pretty quick and after being in the I/T business for over 25 years, I guess I have developed a level of 'don't really care if a reboot works' mentality.
Looking forward on hearing if anyone actually figures out a solution, but after reading this thread it doesn't look promising.
Take care.
eeb73
Feb 15, 2019Aspirant
I just reread my post. Sorry for the grammatical errors and also wanted to mention already that I know it is DHCP. :-)
Again, just got home, still in work clothes and family wanting WiFi. Just the Valentine's Day I have always dreamed of....
- acfooMay 28, 2019Aspirant
I have same issue. My internet is very slow. I rented comcast modem for couple of months and it worked without any issue.
I really hate that I have to go through ISP for firmware. I wish i know it before. Now, I can't return it either
also, my firmware vesion is 2.01.40 and netgear kb says the latest is V2.01.37. Either netgear website is not updated or comcast is screwing up with wrong firmware.These are the things i hate. I want to have control, that is the reason to but my own modem.
- FURRYe38May 29, 2019Guru - Experienced User
ISPs control what FW version gets loaded on modems, rented or otherwise. This is how it's been for any modem on ISP services.
I would talk to the ISP and have them check signal from the ISP service up to the modem. Have a tech come out and look at everything up to the modem. Might ask the ISP if regessing FW version is something they can do. Doubtful however worth asking.
Good Luck.
acfoo wrote:I have same issue. My internet is very slow. I rented comcast modem for couple of months and it worked without any issue.
I really hate that I have to go through ISP for firmware. I wish i know it before. Now, I can't return it either
also, my firmware vesion is 2.01.40 and netgear kb says the latest is V2.01.37. Either netgear website is not updated or comcast is screwing up with wrong firmware.These are the things i hate. I want to have control, that is the reason to but my own modem.
- kikoprMay 29, 2019Aspirant
No more problems once I migrated to ASUS, no more Netgear products for me. Also ASUS have FREE support and FAST. Sorry but after 3 different C7100V always same problem. Once I installed ASUS equipment it has been up and running stable for over 6 months. Bye bye Netgear.