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Forum Discussion
C7100v Wifi connected without internet
My C7100v will not connect to Xfinity internet. The wifi devices show "connected without internet". How do I resolve this issue?
Do you have a screen snip of the cable connections page (shows upstream/downstream connection info) and your event logs?
Those help check your connection.
Start with removing any amplifiers, signal attenuators, or splitters from the coax.
From there check the line for kinks, damage, moisture in the line.
Check the connectors for improperly made ends, foil touching the copper coax line, bad/old/cheap connectors, or corroded connections. Replace them if you do.
If you can, simply connect the modem right where the coax comes into the home. This prevents wiring in the home from being the issue. And some ISP’s charge if the wiring issue is in the home. So this helps prevent this.