NETGEAR is aware of a growing number of phone and online scams. To learn how to stay safe click here.
Forum Discussion
Jsip
Jan 20, 2020Follower
C7100V Zombie
My C7100v just seems to be a zombie now, I'm unable to connect any device to it from a wireless 3ghz, 5ghz or wired connection. All lights on the device appear that it is working however. Tried perf...
plemans
Jan 20, 2020Guru - Experienced User
They've got a 1 year warranty unless you bought refurbished. its 90 days of free support but you can go through the rma process by clicking mynetgear at the top, registering an account and then the device. From there you can start the rma process.
When you pushed reset, some devices take holding reset for up to 30 seconds. The lights should change when you've held it long enough.
Can your ISP ping/see your modem?