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C7500 Authentication Error
NETGEAR NIGHTHAWK C7500 CABLE MODEM/ROUTER FIRMWARE: V1.01.32 ISP: NEW WAVE COMMUNICATIONS Please somebody help me!! Netgear will not respond to my numerous support tickets. Working from home a...
What wireless mode are you using on the modem? What UP too settings are set?
What wireless security modes are you using? WPA2 and AES only or something different?
Is smart connect enabled on the modem? If this feature is present, try disabling it.
Also set 40Mhz only coexistance if you see this.
What channels are you using? Auto? Try setting manual channel 1, 6 or 11 on 2.4Ghz and any unused channel on 5Ghz.
Any Wifi Neighbors near by? If so, how many?
Thanks for reaching out my friend. To answer your questions:
2.4Ghz (Not Auto...Set to Channel-4)
5Ghz (Not Auto...Set to Channel-153)
Guest Network 2.4Ghz
My devices pick up about a half dozen neighborhood routers in a sporadic fashion.
I constantly monitor the Channel Usage monitor o nthe router to make sure somone is not bleeding over into the channels I set.
There is no UP TO or SMART CONNECTION SETTING.
I have tried both WPA2-PSK [AES] & WPA-PSK [TKIP] + WPA2-PSK [AES]. Problem exists in both settings. Currently set to WPA2-PSK [AES].
Regarding the 40Mhz question. THe only choise this router has is Enable or Disable 20/40 MHz Coexistence...it is currenltly enabled.
One interesting bit of information. My phone was connected with no problems this morning. Lef the house, connected to a friends network at his business with no problem...cam back home and would not connect again...same Authentication Error. Decided to try something totally different and connected to the troubled WIFI network via WPS and it connected. I do not view this as a solution, because not all my devices have a WPS option and even if they did...how much trouble would that be to do everytime devices needed to reconnect.I think this is a clue, butneed more info why it will not password connect after leaving network and coming back. Thanks again for reaching out!!
Is this the only devices that sees this problem when you return home?
Use channels, 1, 6 or 11. Channel 4 is a sub channel only used by the modems wifi system.
Take the check mark out of the check box for 20/40Mhz coexistance, save and apply, this will set 40Mhz only.