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Forum Discussion
C7500 Nighthawk Authentication Errors
NETGEAR NIGHTHAWK C7500 CABLE MODEM/ROUTER FIRMWARE: V1.01.32 ISP: NEW WAVE COMMUNICATIONS Please somebody help me!! Netgear will not respond to my numerous support tickets. Working from home a...
Forgive me for being confused, but can you tell us what the problem is in simple terms? I can't tell from that solid slab of text.
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Cable Modems & Routers
The problem is waht you so eloquently called "that solid slab of text". It is a complicated issue that many people are having and I was trying be specific to the problem and solutions I have tried. I urge you Google or search this community for "C7500 Authentication Error Occurred" you will see my point that many people are having this issue and NETGEAR is being no help. Lets try this again..I will type slowly this time:
The Cable Modem part of this device is working fine...channels locked and bonded...no correctables. Speed is stable at 100MB Down/10MB Up. All LAN connections stable and not dropping.
On the WIFI side most devices remain connected, however some devices randomly drop out and are not able to connect and get they get the Authentication Error Occurred message. This can happen spontaniously or for example...my phone is connected to the WIFI, then leave the house and obviously gets disconnected, but when i come back...device will get Authentication Error Occurred and not be able to connect.
This happens to known devices and new devices. Rebooting the Modem/Router several times a day sometimes helps and everything connects again, but sometimes it will just knock a different device off with the same error.
Simple enough explantion? Please before you make some off the cuff suggestion about something I have already tried...I implore you to read the original post in its entirety. Thanks in advance for you help and sorry to be short tempered, but I have had this same problem with 2 of these C7500 routers (detailed in original post) and I am at my wits end. If I could go to Best Buy and talk to the Geek Squad about buying a different Medem/Router Iwould in a heartbeat...cannot for obvious reasons as you know.