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C7500 UI not responding and broadcasting 2.4G
A few days ago I've noticed that some of my devices running on 2.4G Wifi got disconnected. I routerlogin.net to my router and can't find 2.4G setup anymore. I did factyory reset, which didn't helped. ...
it's okay, I'll figure it out. everything works on my ISP part except for the router login. what I'm noticing is that it's trying to redirect the page but couldn't open it so it leaves the settings area blank.
Try pressing the reset button in back of the modem for 10 seconds then release. When the modem has become semi ready, pull the power cord from the wall out let for 1 minute then back in. Walk thru the setup wizard with a wired PC and web browser and complete it.
I've tried the steps you've provided several of times and still no luck. The 2.4GHz light is still not coming on and the UI is still not responding the way it should. I'll get blank a page in almost every tab I go into. The one's I can see I cannot save the changes because the "Apply" does nothing/doesn't work. Once I entered in my credentials; I get a blank page as well. Any other solution how we can resolve this?
Please see attached screenshot. 3 pictures in 1 screenshot
Be sure and clear the cache in your web browser. Which ever browser you are using, try a different one.
I had already tried wiping out all of my browsing history, temp files, and even cleaned up my local C:\ but still getting a blank page in every tab. I've tried different browser and laptop, still got the same result. Was something changed recently on Netgear end such as updates? Everything was working until this past Tuesday 29th.
I came across this Netgear KB page: https://kb.netgear.com/000036375/What-is-the-latest-firmware-version-of-my-NETGEAR-cable-modem-or-modem-router
It stated the C7500 latest version is v1.01.37 was pushed out by Comcast/Xfinity which I have for ISP. So I reached out to my ISP and they stated they don't push out firmware on a 3rd party devices. I was also informed by my ISP that there is another firmware version that I need to update. So what is the latest firmware for C7500 model?
NoyS_609 wrote:I came across this Netgear KB page: https://kb.netgear.com/000036375/What-is-the-latest-firmware-version-of-my-NETGEAR-cable-modem-or-modem-router
It stated the C7500 latest version is v1.01.37 was pushed out by Comcast/Xfinity which I have for ISP. So I reached out to my ISP and they stated they don't push out firmware on a 3rd party devices. I was also informed by my ISP that there is another firmware version that I need to update. So what is the latest firmware for C7500 model?
I have not heard of Xfinity refusing to push firmware to user owned modems or gateways. Your V1.01.37 is current per the web page you linked. That page shows a revision date of 4/20/2023.
Sounds to me like you made contact with a customer service representative that did not know what they were talking about. It would not hurt to invest the time to make another call or enter into support chat to get a second opinion.
When you are attempting to connect to the user interface, are you connected via Wi-Fi or Ethernet? If Wi-Fi, you should try via Ethernet.
