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Forum Discussion
appendixman
Nov 25, 2020Aspirant
C7500 Wifi dropping while ethernet still working
Hi All, I have the Nighthawk X4-AC3200 C7500 modem/router combo on Spectrum Cable. It has been working well for the past year but over the past two weeks I've been having a problem where the wifi...
FURRYe38
Nov 26, 2020Guru - Experienced User
What channels are you using? Auto? Try setting manual channel 1, 6 or 11 on 2.4Ghz and any unused channel on 5Ghz.
Any Wifi Neighbors near by? If so, how many?
Has a factory reset and setup from scratch been performed?
appendixman
Nov 27, 2020Aspirant
Thanks for your reply! I was previously using auto then switched to 2.4ghz channel 2 and 5ghz channel 153, as there were the fewest competing networks on those channels. There are 13 2.4 ghz neighbors and 32 5ghz neighbors. I did do a factory reset and setup from scratch but the problem has persisted.
- FURRYe38Nov 27, 2020Guru - Experienced User
1, 6 or 11 on 2.4Ghz and 36 thru 48 on 5Ghz.