NETGEAR is aware of a growing number of phone and online scams. To learn how to stay safe click here.
Forum Discussion
702dani
May 27, 2021Guide
C7800 Access Denied / No Wifi firmware update
Bought the C7800 a few days ago. Connected, setup - worked great for a few days with Xfinity 1GB plan. The app said “firmware out of date” and to login to admin to update, but there was no option. Sup...
FURRYe38
Jul 03, 2021Guru - Experienced User
Use a wired PC and web browser and setup the modem using the modems web page.
Wirhwings2002 wrote:
Bought router 4 days ago. Spent two days on phone with BOTH Comcast and Netgear. Verified with both companies my firmware is most recent (V3.01.43). However, Cannot finish app application. FINALLY Netgear admitted it's their APP. When will this PROBLEM be corrected? Any other help appreciated.
Wirhwings2002
Jul 03, 2021Tutor
Wont work. My NEW laptop does NOT have an ethernet connection. Can this be done using an USB port connection?
- plemansJul 03, 2021Guru - Experienced User
You can use your phone but you just need to log in through the browser and not using the app.
Have you tried that method?
- Wirhwings2002Jul 07, 2021TutorStill not working. Uninstalled application and reinstalled per Netgear. Still have the update hanging up. Yes, router log in on website. Now what?
- FURRYe38Jul 07, 2021Guru - Experienced User
Set up the modem using the modems web page and setup wizard with your ethernet connected PC and web browser.
Be sure to set up SSID name and PW for wifi.
- FURRYe38Jul 03, 2021Guru - Experienced User
One can get a USB to ethernet adapter for your laptop and connect that way. There inexpensive.
Wirhwings2002 wrote:
Wont work. My NEW laptop does NOT have an ethernet connection. Can this be done using an USB port connection?- Wirhwings2002Jul 04, 2021TutorAdapter ordered. We will see...