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Forum Discussion
C7800 Bootfile Error
Xfinity/Comcast stated that speeds(1GB) on their end was good and that my router had a "Bootfile Error" that Netgear should be able to correct that is not allowing all the speed to come in. Any help...
Yes, I did get it activated through the xfinity site. It is also connected directly to the coax. When you say amplifiers, do you mean like a range extender? Honestly, I feel I may need to do an entire system reboot and maybe startover to troubleshoot from there. Everything on the genie app is showing good. The wifi drops when on facetime in the same room as the router.
so a better description of the issue will help.
1. Tell us exactly whats going on.
2. Are you using range extenders? if so, which one/ones?
3. Is it only 1 device dropping on a single app?
4. If its multiple devices, what band are they connected to, 2.4ghz/5ghz.
5. Can you take a screen snip of the C7800 modem connection page? it can help determine if there's line issues.
Again, describing what the issue is in detail, more details on the devices having the issue, and a general layout of your setup helps us to help you. Saying a "bootfile' is the issue, doesn't tell us much and more than likely isn't the issue.
- SpoilerSpoiler1. Wifi disconnects from phone while on facetime in both close and far proximity of the router.
2. I am using a Netgear EX7500 range extender.
3. So far, I have noticed that only my iphone disconnects while on facetime. Surfing and everthing else seems to be working fine.
4. I have multiple devices on 5ghz that is farther from the main router, all others in closer proximity are on 2.4ghz.
adding second snip
your screen snip of the downstream didn't include all the channels. But what I could see looked fine.
And the issue only happens on a single device in a single app? No other devices or apps have that issue?
if that's true, I'd be looking at that phone and app and not necessarily the C7800
