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Forum Discussion
C7800 Cable connection problem
I woke up one day and had no internet. ISP tech support has been less than helpful. Here is the event log. Firmware is 3.01.43. Any help is appreciated. Time Priority Descriptio...
Have the ISP check the signal and line quality UP to the modem.
Be sure there are not coax cable line splitters in the between the modem and ISP service box.
Be sure your using good quality RG6 coax cable up to the modem.
theilluminati23 wrote:I woke up one day and had no internet. ISP tech support has been less than helpful. Here is the event log. Firmware is 3.01.43. Any help is appreciated.
Time Priority Description 2019-12-17, 05:58:19 Error (4) Auth Reject - Permanent Authorization Failure;CM-MAC=38:94:ed:40:6d:00;CMTS-MAC=00:01:5c:88:a4:57;CM-QOS=1.1;CM-VER=3.1; 2019-12-17, 05:58:17 Notice (6) TLV-11 - unrecognized OID;CM-MAC=38:94:ed:40:6d:00;CMTS-MAC=00:01:5c:88:a4:57;CM-QOS=1.1;CM-VER=3.1; 2019-12-17, 05:58:17 Error (4) Missing BP Configuration Setting TLV Type: 17.9;CM-MAC=38:94:ed:40:6d:00;CMTS-MAC=00:01:5c:88:a4:57;CM-QOS=1.1;CM-VER=3.1; 2019-12-17, 05:58:17 Error (4) Missing BP Configuration Setting TLV Type: 17.8;CM-MAC=38:94:ed:40:6d:00;CMTS-MAC=00:01:5c:88:a4:57;CM-QOS=1.1;CM-VER=3.1; 2019-12-17, 05:58:17 Error (4) Missing BP Configuration Setting TLV Type: 17.7;CM-MAC=38:94:ed:40:6d:00;CMTS-MAC=00:01:5c:88:a4:57;CM-QOS=1.1;CM-VER=3.1; 2019-12-17, 05:58:17 Error (4) Missing BP Configuration Setting TLV Type: 17.6;CM-MAC=38:94:ed:40:6d:00;CMTS-MAC=00:01:5c:88:a4:57;CM-QOS=1.1;CM-VER=3.1; 2019-12-17, 05:58:17 Error (4) Missing BP Configuration Setting TLV Type: 17.5;CM-MAC=38:94:ed:40:6d:00;CMTS-MAC=00:01:5c:88:a4:57;CM-QOS=1.1;CM-VER=3.1; 2019-12-17, 05:58:17 Error (4) Missing BP Configuration Setting TLV Type: 17.4;CM-MAC=38:94:ed:40:6d:00;CMTS-MAC=00:01:5c:88:a4:57;CM-QOS=1.1;CM-VER=3.1; 2019-12-17, 05:58:17 Error (4) Missing BP Configuration Setting TLV Type: 17.3;CM-MAC=38:94:ed:40:6d:00;CMTS-MAC=00:01:5c:88:a4:57;CM-QOS=1.1;CM-VER=3.1; 2019-12-17, 05:58:17 Error (4) Missing BP Configuration Setting TLV Type: 17.2;CM-MAC=38:94:ed:40:6d:00;CMTS-MAC=00:01:5c:88:a4:57;CM-QOS=1.1;CM-VER=3.1; 2019-12-17, 05:58:17 Error (4) Missing BP Configuration Setting TLV Type: 17.1;CM-MAC=38:94:ed:40:6d:00;CMTS-MAC=00:01:5c:88:a4:57;CM-QOS=1.1;CM-VER=3.1; 2019-12-17, 05:58:17 Warning (5) DHCP WARNING - Non-critical field invalid in response ;CM-MAC=38:94:ed:40:6d:00;CMTS-MAC=00:01:5c:88:a4:57;CM-QOS=1.1;CM-VER=3.1; 2019-12-17, 05:58:12 Notice (6) Honoring MDD; IP provisioning mode = IPv4 2019-12-17, 05:58:09 Critical (3) No Ranging Response received - T3 time-out;CM-MAC=38:94:ed:40:6d:00;CMTS-MAC=00:01:5c:88:a4:57;CM-QOS=1.1;CM-VER=3.1; 2019-12-17, 05:58:02 Critical (3) Received Response to Broadcast Maintenance Request, But no Unicast Maintenance opportunities received - T4 time out;CM-MAC=38:94:ed:40:6d:00;CMTS-MAC=00:01:5c:88:a4:57;CM-QOS=1.1;CM-VER=3.1; 2019-12-17, 05:57:33 Critical (3) SYNC Timing Synchronization failure - Loss of Sync;CM-MAC=38:94:ed:40:6d:00;CMTS-MAC=00:01:5c:88:a4:57;CM-QOS=1.1;CM-VER=3.1; 2019-12-17, 05:57:33 Critical (3) SYNC Timing Synchronization failure - Failed to receive MAC SYNC frame within time-out period;CM-MAC=38:94:ed:40:6d:00;CMTS-MAC=00:01:5c:88:a4:57;CM-QOS=1.1;CM-VER=3.1; 2019-12-17, 05:57:32 Critical (3) SYNC Timing Synchronization failure - Loss of Sync;CM-MAC=38:94:ed:40:6d:00;CMTS-MAC=00:01:5c:88:a4:57;CM-QOS=1.1;CM-VER=3.1; 2019-12-17, 05:57:32 Critical (3) Started Unicast Maintenance Ranging - No Response received - T3 time-out;CM-MAC=38:94:ed:40:6d:00;CMTS-MAC=00:01:5c:88:a4:57;CM-QOS=1.1;CM-VER=3.1; 2019-12-17, 05:57:20 Critical (3) SYNC Timing Synchronization failure - Loss of Sync;CM-MAC=38:94:ed:40:6d:00;CMTS-MAC=00:01:5c:88:a4:57;CM-QOS=1.1;CM-VER=3.1; 2019-12-17, 05:57:20 Critical (3) Started Unicast Maintenance Ranging - No Response received - T3 time-out;CM-MAC=38:94:ed:40:6d:00;CMTS-MAC=00:01:5c:88:a4:57;CM-QOS=1.1;CM-VER=3.1; 2019-12-17, 05:57:20 Critical (3) SYNC Timing Synchronization failure - Loss of Sync;CM-MAC=38:94:ed:40:6d:00;CMTS-MAC=00:01:5c:88:a4:57;CM-QOS=1.1;CM-VER=3.1; 2019-12-17, 05:57:20 Critical (3) Started Unicast Maintenance Ranging - No Response received - T3 time-out;CM-MAC=38:94:ed:40:6d:00;CMTS-MAC=00:01:5c:88:a4:57;CM-QOS=1.1;CM-VER=3.1; 2019-12-17, 05:57:19 Critical (3) SYNC Timing Synchronization failure - Loss of Sync;CM-MAC=38:94:ed:40:6d:00;CMTS-MAC=00:01:5c:88:a4:57;CM-QOS=1.1;CM-VER=3.1; 2019-12-17, 05:57:19 Critical (3) Started Unicast Maintenance Ranging - No Response received - T3 time-out;CM-MAC=38:94:ed:40:6d:00;CMTS-MAC=00:01:5c:88:a4:57;CM-QOS=1.1;CM-VER=3.1; 2019-12-17, 05:57:19 Critical (3) SYNC Timing Synchronization failure - Loss of Sync;CM-MAC=38:94:ed:40:6d:00;CMTS-MAC=00:01:5c:88:a4:57;CM-QOS=1.1;CM-VER=3.1; 2019-12-17, 05:57:19 Critical (3) Started Unicast Maintenance Ranging - No Response received - T3 time-out;CM-MAC=38:94:ed:40:6d:00;CMTS-MAC=00:01:5c:88:a4:57;CM-QOS=1.1;CM-VER=3.1; 2019-12-17, 05:57:18 Critical (3) SYNC Timing Synchronization failure - Loss of Sync;CM-MAC=38:94:ed:40:6d:00;CMTS-MAC=00:01:5c:88:a4:57;CM-QOS=1.1;CM-VER=3.1; 2019-12-17, 05:57:18 Critical (3) Started Unicast Maintenance Ranging - No Response received - T3 time-out;CM-MAC=38:94:ed:40:6d:00;CMTS-MAC=00:01:5c:88:a4:57;CM-QOS=1.1;CM-VER=3.1; 2019-12-17, 05:57:18 Critical (3) SYNC Timing Synchronization failure - Loss of Sync;CM-MAC=38:94:ed:40:6d:00;CMTS-MAC=00:01:5c:88:a4:57;CM-QOS=1.1;CM-VER=3.1; 2019-12-17, 05:57:18 Critical (3) Started Unicast Maintenance Ranging - No Response received - T3 time-out;CM-MAC=38:94:ed:40:6d:00;CMTS-MAC=00:01:5c:88:a4:57;CM-QOS=1.1;CM-VER=3.1; 2019-12-17, 05:57:18 Critical (3) SYNC Timing Synchronization failure - Loss of Sync;CM-MAC=38:94:ed:40:6d:00;CMTS-MAC=00:01:5c:88:a4:57;CM-QOS=1.1;CM-VER=3.1; 2019-12-17, 05:57:18 Critical (3) Started Unicast Maintenance Ranging - No Response received - T3 time-out;CM-MAC=38:94:ed:40:6d:00;CMTS-MAC=00:01:5c:88:a4:57;CM-QOS=1.1;CM-VER=3.1; 2019-12-17, 05:57:17 Critical (3) SYNC Timing Synchronization failure - Loss of Sync;CM-MAC=38:94:ed:40:6d:00;CMTS-MAC=00:01:5c:88:a4:57;CM-QOS=1.1;CM-VER=3.1; 2019-12-17, 05:57:17 Critical (3) Started Unicast Maintenance Ranging - No Response received - T3 time-out;CM-MAC=38:94:ed:40:6d:00;CMTS-MAC=00:01:5c:88:a4:57;CM-QOS=1.1;CM-VER=3.1; 2019-12-17, 05:57:17 Critical (3) SYNC Timing Synchronization failure - Loss of Sync;CM-MAC=38:94:ed:40:6d:00;CMTS-MAC=00:01:5c:88:a4:57;CM-QOS=1.1;CM-VER=3.1; 2019-12-17, 05:57:17 Critical (3) Started Unicast Maintenance Ranging - No Response received - T3 time-out;CM-MAC=38:94:ed:40:6d:00;CMTS-MAC=00:01:5c:88:a4:57;CM-QOS=1.1;CM-VER=3.1; 2019-12-17, 05:57:16 Critical (3) SYNC Timing Synchronization failure - Loss of Sync;CM-MAC=38:94:ed:40:6d:00;CMTS-MAC=00:01:5c:88:a4:57;CM-QOS=1.1;CM-VER=3.1; 2019-12-17, 05:57:16 Critical (3) Started Unicast Maintenance Ranging - No Response received - T3 time-out;CM-MAC=38:94:ed:40:6d:00;CMTS-MAC=00:01:5c:88:a4:57;CM-QOS=1.1;CM-VER=3.1; 2019-12-17, 05:57:15 Critical (3) SYNC Timing Synchronization failure - Loss of Sync;CM-MAC=38:94:ed:40:6d:00;CMTS-MAC=00:01:5c:88:a4:57;CM-QOS=1.1;CM-VER=3.1; HTTP/1.1 302 Redirect Server: micro_httpd Cache-Control: no-cache Date: Thu, 01 Jan 1970 10:35:39 GMT Location: http://192.168.0.1/EventLog.asp Content-Type: text/html Connection: close X-Frame-Options: SAMEORIGIN X-Content-Type-Options: nosniff X-XSS-Protection: 1; mode=block Content-Security-Policy: script-src 'self' 'unsafe-eval' 'unsafe-inline' Referrer-Policy: origin-when-crossorigin Set-Cookie: Secure; H