NETGEAR is aware of a growing number of phone and online scams. To learn how to stay safe click here.
Forum Discussion
EL20
Aug 13, 2020Follower
C7800 cox issues
I just bought the C7800 model and I have Cox internet. Also, I upgraded my speed to 500 mbps, however, I don’t see a noticeable difference. Cox tech support said there are issues with Netgear and prod...
plemans
Aug 13, 2020Guru - Experienced User
How are you testing?
Via a wireless connection or a wired connection?
Its kind of an important question for several reasons.
1. 2.4ghz is much slower than 5ghz. much much slower.
2. even 5ghz rarely will see >300mbps speeds. You need a decent wireless chip and to be close to the router to see >300mbps speeds.
3. Usually the limiting factor for wireless is the device itself and not the router. The C7800 is a 4x4 antenna device. But most wireless devices are 1x1 or 2x2 antenna devices.
4. Wireless (especially wireless AC) isn't as fast as wired.
5. How you're testing the speeds is important to. Many testing sites can default to a poor test server. Its worth trying different sites/tests for speed testing.
What device are you testing on?
What speeds do you get wired into the router?