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Forum Discussion
C7800 cox issues
I just bought the C7800 model and I have Cox internet. Also, I upgraded my speed to 500 mbps, however, I don’t see a noticeable difference. Cox tech support said there are issues with Netgear and prod...
I've been having the same issues and have spent countless hours on the phone with Cox and Netgear support. I have Gigablast service (provisioned at 940 down/35 up) and get close to that with a wired connection. But even on 5G wifi, I'm not getting out of the 100 GB range! Had a Cox technician test the line and they confirmed the full speed is coming into the modem.
On my second unit (Netgear Tech Support thought the first one was defective), and the replacement model is producing even SLOWER speeds! The issue is with the wifi, and despite escalating to Level 2 support at Netgear who was supposed to have their engineers look at the logs, I have yet to hear back and I've been trying to get this issue resolved since July 4th! Extremely frustrated and wish Netgear would address the Wifi issue whether it be an issue with the antennas or their software.
Keep in contact with NG support. Be aware that you'll never see any wifi speeds near 900Mpbs. Most 5Ghz AC devices max out at around 400-500Mpbs wirelessly. I would expect to see you should see some speeds over 200-300 however depends on your wireless device support and design.
GinSoCal wrote:I've been having the same issues and have spent countless hours on the phone with Cox and Netgear support. I have Gigablast service (provisioned at 940 down/35 up) and get close to that with a wired connection. But even on 5G wifi, I'm not getting out of the 100 GB range! Had a Cox technician test the line and they confirmed the full speed is coming into the modem.
On my second unit (Netgear Tech Support thought the first one was defective), and the replacement model is producing even SLOWER speeds! The issue is with the wifi, and despite escalating to Level 2 support at Netgear who was supposed to have their engineers look at the logs, I have yet to hear back and I've been trying to get this issue resolved since July 4th! Extremely frustrated and wish Netgear would address the Wifi issue whether it be an issue with the antennas or their software.
I have literally been on hold trying to get a support tech for more than 2 hours. They're impossible ot get a hold of. This is beyond frustrating - no customer should have to put this much time or effort into getting a product to work correctly!