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Forum Discussion
C7800 Disconnecting - Need Help Please!
Hey everybody! Sorry to be a bother here, but I'm not really tech savvy and tried to read up on this as much as I could but could use some guidance. So I just bought a C7800 a few months back (even af...
amraly123 wrote:
Hey everybody! Sorry to be a bother here, but I'm not really tech savvy and tried to read up on this as much as I could but could use some guidance. So I just bought a C7800 a few months back (even after reading some reviews with intermittent dropping of Xfinity and prayed for the best because its a good router!) and set up my Xfinity internet 800mbps about a month ago.
While many questions about routers are generic and could be answered anywhere, some things need specialist knowledge.
You might get more help, and find earlier questions and answers specific to your device, in the appropriate section for your hardware. That's probably here:
Cable Modems & Routers
You might like to search there for messages related to your problem.
I will ask the Netgear moderator to move your message.
In the meantime you could visit the support pages:
Support | NETGEAR
Feed in your model number and check the documentation for your hardware. Look at the label on the device for the model number.
Check for various troubleshooting tips.
You may have done this already. I can't tell from your message.
I mention it because Netgear stopped supplying printed manuals and CD versions some years ago and people sometimes miss the downloads.
On the DoS Attacks, Netgear's firmware is great at creating false reports of DoS attacks. Many of them are no such thing.
Search - NETGEAR Communities – DoS attacks
Use Whois.net to see who is behind some of them and you may find that they are from places like Facebook, Google, even your ISP.
Here is a useful tool for that task:
IPNetInfo: Retrieve IP Address Information from WHOIS servers
If these events are slowing down your router, that may be because it is using up processor time as it writes the events to your logs. Anything that uses processor power – event logging, QoS management, traffic metering – may cause slowdowns. Disable logging of DoS attacks and see if that reduces the problem. This does not prevent the router from protecting you from the outside world.
Hey Michael! Thanks for the response! Just for clarity here - you recommend posting my original message for help on a specialist page right? Could you provide the link for that so I can re-post this in the correct spot?
And you had mentioned to disable the DOS logs. Sorry for the stupidity, but how do I do this? Thanks again for your help!
And you had mentioned to disable the DOS logs. Sorry for the stupidity, but how do I do this? Thanks again for your help!
amraly123 wrote:
Hey Michael! Thanks for the response! Just for clarity here - you recommend posting my original message for help on a specialist page right? Could you provide the link for that so I can re-post this in the correct spot?See my first reply.
amraly123 wrote:
And you had mentioned to disable the DOS logs. Sorry for the stupidity, but how do I do this? Thanks again for your help!Visit the support pages:
Support | NETGEAR
Feed in your model number and check the documentation for your hardware.Read the section View Logs of Modem Router Activity
.Between your cable connections page and event logs, you have issues with the line.
you can always try different cables but do check for splitters prior to the modem. they're where I always start with cable connection issues.
Hey Plemans, thanks for your help! I don't really have any splitters or anything coming out of the wall, other than the coax cable connected from the wall and into the router right next to it. Where would I find a splitter, or look for one?
I think I might have issues with my line but don't know how to fix this. Is this something that would be inside or outside the home, and would this be something Xfinity can send a tech to look into? Thanks again for your help!
