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Forum Discussion
C7800 Disconnecting - Need Help Please!
Hey everybody! Sorry to be a bother here, but I'm not really tech savvy and tried to read up on this as much as I could but could use some guidance. So I just bought a C7800 a few months back (even af...
The event logs help more than just checking the logs.
But you do have errors in your line from just the connections page.
Start with removing any amplifiers, signal attenuators, or splitters from the coax.
From there check the line for kinks, damage, moisture in the line.
Check the connectors for improperly made ends, foil touching the copper coax line, loose connections, bad/old/cheap connectors, or corroded connections. Replace them if you do.
If you can, simply connect the modem right where the coax comes into the home. This prevents wiring in the home from being the issue. And some ISP’s charge if the wiring issue is in the home. So this helps prevent this.
Hey Plemans! Thanks for your help! So just for reference, I don't really know what amplifiers or signal attenuators are but I just used the original coax cable that Xfinity provided to plug one end into the wall, and one end into the C7800 which is only about a 2 ft cable. Do you recommend trying a different cable? This one is brand new from them but happy to try! Is there an issue you see that can be corrected by the ISP or something that I can request from Xfinity, whether they charge or not, based on the logs? I also attached the event logs for you that you asked for! Thanks again everyone!
