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c7800 disconnecting often
Bought the C7800 Nighthawk in Feburary of 2020 brand new. Everything was great, could not ask for any better performance. Last week I started losing connectivity to it. Xfinity cable internet is up a...
- The internet has worked flawlessly since the technician arrived. It was definitely on the ISP’s (Comcast/Xfinity) end. Haven’t dropped once in the last two days and performance is better. Definitely check where your power level is on the downstream and the upstream.
Also I believe some of the tweaks Furry had me do helped performance.
Thanks again Furry, appreciate your time.
Ya, your ISP needs to look at your signal on the line. There playing hard to get/stupid and it's there responsibility on the there side of the fence. I would ask for excalated support or someone else. Modem mfrs can't control any thing on the ISP side of the fence.
Can you refer to message 3 of our thread. I answered most of your questions. I did ask you, how do you know if a channel is "unused" to assign it to the 5Ghz.
Install a wifi analyzer on a pad, apple or android. Check to see who around is using 5ghz channels.
That worked great on finding the channels with less traffic. Much appreciated on that. Also I'm on hold with excalated support. Appreciate that one too. You've been a great help. Appreciate your time and helpfulness. I do not know at this time if it has helped my situation but I feel much better, more educated. Again, Thank you!
Hopefully ISP will get it figured out.
Good Luck.