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c7800 disconnecting often
Bought the C7800 Nighthawk in Feburary of 2020 brand new. Everything was great, could not ask for any better performance. Last week I started losing connectivity to it. Xfinity cable internet is up a...
- The internet has worked flawlessly since the technician arrived. It was definitely on the ISP’s (Comcast/Xfinity) end. Haven’t dropped once in the last two days and performance is better. Definitely check where your power level is on the downstream and the upstream.
Also I believe some of the tweaks Furry had me do helped performance.
Thanks again Furry, appreciate your time.
Can you refer to message 3 of our thread. I answered most of your questions. I did ask you, how do you know if a channel is "unused" to assign it to the 5Ghz.
Install a wifi analyzer on a pad, apple or android. Check to see who around is using 5ghz channels.
That worked great on finding the channels with less traffic. Much appreciated on that. Also I'm on hold with excalated support. Appreciate that one too. You've been a great help. Appreciate your time and helpfulness. I do not know at this time if it has helped my situation but I feel much better, more educated. Again, Thank you!
Hopefully ISP will get it figured out.
Good Luck.Hi, do you mind updating this thread if your issue has been resolved? I am on the same boat as you are with the random disconnects from the router... The router is a beast but the disconnection issues are detrimental to the user's experience.
Just making sure that it is not the router before I return it; I received it yesterday and almost immediately I began noticing the random drops from either 5 Ghz or 2.4 Ghz.
Thanks in advance,
Neil
Is both wired and wireless devices experiencing this?
What channels are you using? Auto? Try setting manual channel 1, 6 or 11 on 2.4Ghz and any unused channel on 5Ghz.
Any Wifi Neighbors near by? If so, how many?Have the ISP check the signal and line quality UP to the modem.
Be sure there are no coax cable line splitters in the between the modem and ISP service box.
Be sure your using good quality RG6 coax cable up to the modem.
nrami016 wrote:Hi, do you mind updating this thread if your issue has been resolved? I am on the same boat as you are with the random disconnects from the router... The router is a beast but the disconnection issues are detrimental to the user's experience.
Just making sure that it is not the router before I return it; I received it yesterday and almost immediately I began noticing the random drops from either 5 Ghz or 2.4 Ghz.
Thanks in advance,
Neil