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c7800 disconnecting often
Bought the C7800 Nighthawk in Feburary of 2020 brand new. Everything was great, could not ask for any better performance. Last week I started losing connectivity to it. Xfinity cable internet is up a...
- The internet has worked flawlessly since the technician arrived. It was definitely on the ISP’s (Comcast/Xfinity) end. Haven’t dropped once in the last two days and performance is better. Definitely check where your power level is on the downstream and the upstream.
Also I believe some of the tweaks Furry had me do helped performance.
Thanks again Furry, appreciate your time.
Is both wired and wireless devices experiencing this?
What channels are you using? Auto? Try setting manual channel 1, 6 or 11 on 2.4Ghz and any unused channel on 5Ghz.
Any Wifi Neighbors near by? If so, how many?
Have the ISP check the signal and line quality UP to the modem.
Be sure there are no coax cable line splitters in the between the modem and ISP service box.
Be sure your using good quality RG6 coax cable up to the modem.
nrami016 wrote:Hi, do you mind updating this thread if your issue has been resolved? I am on the same boat as you are with the random disconnects from the router... The router is a beast but the disconnection issues are detrimental to the user's experience.
Just making sure that it is not the router before I return it; I received it yesterday and almost immediately I began noticing the random drops from either 5 Ghz or 2.4 Ghz.
Thanks in advance,
Neil
No, this has not resolved the issue. Although it is better it has dropped a few times today. I have a technician from my ISP coming tomorrow morning.
Good. Hopefully he can narrow it down where the problem is. Ask him to take a look at the connect status of the modem while he's there too.
Keep us posted.