NETGEAR is aware of a growing number of phone and online scams. To learn how to stay safe click here.
Forum Discussion
khamilton315
Jul 18, 2020Guide
c7800 disconnecting often
Bought the C7800 Nighthawk in Feburary of 2020 brand new. Everything was great, could not ask for any better performance. Last week I started losing connectivity to it. Xfinity cable internet is up a...
- Jul 21, 2020The internet has worked flawlessly since the technician arrived. It was definitely on the ISP’s (Comcast/Xfinity) end. Haven’t dropped once in the last two days and performance is better. Definitely check where your power level is on the downstream and the upstream.
Also I believe some of the tweaks Furry had me do helped performance.
Thanks again Furry, appreciate your time.
khamilton315
Jul 19, 2020Guide
No, this has not resolved the issue. Although it is better it has dropped a few times today. I have a technician from my ISP coming tomorrow morning.
FURRYe38
Jul 19, 2020Guru - Experienced User
Good. Hopefully he can narrow it down where the problem is. Ask him to take a look at the connect status of the modem while he's there too.
Keep us posted.