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Forum Discussion
khamilton315
Jul 18, 2020Guide
c7800 disconnecting often
Bought the C7800 Nighthawk in Feburary of 2020 brand new. Everything was great, could not ask for any better performance. Last week I started losing connectivity to it. Xfinity cable internet is up a...
- Jul 21, 2020The internet has worked flawlessly since the technician arrived. It was definitely on the ISP’s (Comcast/Xfinity) end. Haven’t dropped once in the last two days and performance is better. Definitely check where your power level is on the downstream and the upstream.
Also I believe some of the tweaks Furry had me do helped performance.
Thanks again Furry, appreciate your time.
FURRYe38
Jul 20, 2020Guru - Experienced User
I recommend returning the C7800 as its a refurb and may have additional problems. Not everyone has problems with the c7800 rebooting. Mine worked well for a long time before taking it off line.
I recommend that if you want better wifi horse power, keep your C7000, configure it for modem only mode and install a external wifi router. You have more choices and more control over the wifi router than you do with gateway modems.
khamilton315
Jul 21, 2020Guide
The internet has worked flawlessly since the technician arrived. It was definitely on the ISP’s (Comcast/Xfinity) end. Haven’t dropped once in the last two days and performance is better. Definitely check where your power level is on the downstream and the upstream.
Also I believe some of the tweaks Furry had me do helped performance.
Thanks again Furry, appreciate your time.
Also I believe some of the tweaks Furry had me do helped performance.
Thanks again Furry, appreciate your time.
- FURRYe38Jul 21, 2020Guru - Experienced User
Glad to hear the ISP got things working better for you. You should be good now.
Please mark your thread and solved so others will know.
Enjoy, :smileywink: