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Forum Discussion

aquagrip's avatar
aquagrip
Aspirant
Jun 25, 2021

c7800 drops zoom calls

Hello! Hoping someone knows the answer to this - we recently upgraded our modem to the c7800 - it's great for xbox games but when I do a zoom call almost without fail I get dropped. Any ideas??   ...
plemans's avatar
plemans
Guru - Experienced User
Jun 25, 2021

Are you using the 2.4ghz or the 5ghz?

  • aquagrip's avatar
    aquagrip
    Aspirant
    Jun 25, 2021

    It happens when I am on either channel

    • plemans's avatar
      plemans
      Guru - Experienced User
      Jun 25, 2021

      does it happen if you're hardwired in? 

      what speeds upload do you pay for? 

      when you're dropped, does everyone elses picture look fine? and do others reports anything about your video?