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Forum Discussion
Metallicacloud9
Apr 23, 2021Follower
c7800 losing connection
Hello all, I have a c7800 router and it had previously been working fine. Over the past couple months I have been getting intermittent dropouts. It typically is fixed by unplugging and rebooting ...
FURRYe38
Apr 23, 2021Guru - Experienced User
Lots of ISP problems from your post.
Have the ISP check the signal and line quality UP to the modem. Be sure the ISP provisions the modem correctly.
Be sure there are no coax cable line splitters in the between the modem and ISP service box.
Be sure your using good quality RG6 coax cable up to the modem.
Be sure to power OFF the modem for 1 minute them back ON.
https://community.netgear.com/t5/Cable-Modems-Routers/General-info-and-Troubleshooting-for-Cable-Modems/m-p/1530376#M12853