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Forum Discussion
C7800 modem firmware update
I am trying to get updates to c7800 cable modem/router combo product. I am on Xfinity comcast. Your website under download section says ISP will update firmware. Comcast says they don’t update firmwar...
Issue is that my modem/router drops 5g speeds to less than 64kb pretty much every week if i dont use 5g enabled/connected devices eg: Apple TV 4k connected through 5g wifi streaming from various sources.
I shouldnt have to power down or reboot or reset from Xfinity app. Its a pain and Netgear should release a fix and work closely with Comcast to support this product. Otherwise; its misleading consumers that its a Cable modem+Router combo that is superior than other options. People don’t buy products like these with expectations that its a snapshot in time with no updates ever again.; especially for an important piece of hardware that connects your entire home from ISP and inside. Thats BS for a $450 product.
I shouldnt have to power down or reboot or reset from Xfinity app. Its a pain and Netgear should release a fix and work closely with Comcast to support this product. Otherwise; its misleading consumers that its a Cable modem+Router combo that is superior than other options. People don’t buy products like these with expectations that its a snapshot in time with no updates ever again.; especially for an important piece of hardware that connects your entire home from ISP and inside. Thats BS for a $450 product.
What channels are you using? Auto? Try setting manual channel 1, 6 or 11 on 2.4Ghz and any unused channel on 5Ghz.
Any Wifi Neighbors near by? If so, how many?
Set 20/40Mhz Coexistence to 40Mhz only.
Have had no 5Ghz issues with mine. Though mines now in bridge mode using a Orbi system.
ISP do all FW updates for any modem connected to there system, however some ISP don't update FW on customer owned modems. Seen this before with some ISPs.
If this is the case with your ISP, I recommend getting into a modem only unit or use one of there modem only units so you know you'll get FW updates on the modem and install a external wifi router which is something you can get FW updates to and manually update FW yourself.
Byteman007 wrote:
Issue is that my modem/router drops 5g speeds to less than 64kb pretty much every week if i dont use 5g enabled/connected devices eg: Apple TV 4k connected through 5g wifi streaming from various sources.
I shouldnt have to power down or reboot or reset from Xfinity app. Its a pain and Netgear should release a fix and work closely with Comcast to support this product. Otherwise; its misleading consumers that its a Cable modem+Router combo that is superior than other options. People don’t buy products like these with expectations that its a snapshot in time with no updates ever again.; especially for an important piece of hardware that connects your entire home from ISP and inside. Thats BS for a $450 product.