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Forum Discussion
C7800 modem firmware update
I am trying to get updates to c7800 cable modem/router combo product. I am on Xfinity comcast. Your website under download section says ISP will update firmware. Comcast says they don’t update firmwar...
Did you find a solution for this problem? My ISP (Wave Broadband) told me the same thing! I paid alot of money for this router but now I can't update my firmware!!!!! This is fraud!
Are you having problems with your modem?
ISPs are responsible for updating cable modems. This is set forth by ISP and the DOCSIS certification community and developers. Seems that a long time ago ISPs were pushing FW to user owned modems and broke them. Thus ISPs incurred costs to replace user owned modems. So some ISPs don't update users owned modems anymore. Also ISP are now supposed to be testing new FW from modem MFRs on there networks before any FW gets pushed. IT's up to ISPs to test and approve FW. Some ISP may or may not be doing this. This is all due to mostly what happened long time ago so NO, this is not fraud. This is how Cable ISPs work.
samahdih2 wrote:
Did you find a solution for this problem? My ISP (Wave Broadband) told me the same thing! I paid alot of money for this router but now I can't update my firmware!!!!! This is fraud!
