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Forum Discussion
C7800 modem firmware update
I am trying to get updates to c7800 cable modem/router combo product. I am on Xfinity comcast. Your website under download section says ISP will update firmware. Comcast says they don’t update firmwar...
My ISP will NOT update(push) firmware updates to my modem! I want Netgear to provide an update to my firmware!!!!! I am going to file a complaint with FTC if this issue is not resolved by Netgear!!!!!
Its up to ISPs to make there policy regarding FW updates to user owned modems. Again, It's up to ISPs to push FW to modems. NG isn't responsible in this regard. NG provides FW to ISPs only. You have to discuss FW updates with your ISP. If they won't then thats there policy. https://kb.netgear.com/000036375/What-s-the-latest-firmware-version-of-my-NETGEAR-cable-modem-or-modem-router
For users with ISPs like this, it's recommended to use that ISP Modem hardware, preferably a modem only unit, then get your own wifi external router to connect as wifi routers can be FW upated by the owner.
Good Luck.
