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C7800 Nighthawk Good upload speed but very low downloads speeds
Hi, I bought a C7800 Nighthawk Cable Modem Router in last Sept 2020 and 5 months now having issues with download speed dropping to nearly zero. Restarting router throughNetgear Genie sometimes so...
do you have a screen snip of the cable connections page and the logs?
those help us check the line.
If you have any splitters, amplifiers, or attenuators in line, i'd recommend removing them. Check the link for kinks, damage, loose/old/bad/cheap/corroded connections.
Thank you so much for getting to this so quickly.
I have removed the spiltter and the line is not chipped anywhere.
Attaching some recent logs, are they enough?
those are the router logs.
There are modem logs. Called event logs.
Also, a screen snip of the cable connections page. The cable connections page shows upstream/downstream data
Please find both of those attached.
Additionally I have changed the channel to use the least used one in my neighbourhood.