NETGEAR is aware of a growing number of phone and online scams. To learn how to stay safe click here.
Forum Discussion
Solved
C7800 no ethernet, support claims router is three years old
Bought a new C7800 from amazon yesterday, got it today, no ethernet connections work. NAT is enabled. Tried contacting Netgear, they claim the router is 3+ years old and I have to purchase exten...
1. It wouldn't be the first product I've seen returned to amazon and resold.
2. Or it could have been from a 3rd party seller on amazon.
3. You can contact support to dispute the purchase date or what might be faster, is to exchange it through amazon. Amazon has a fairly easy return policy and it might be faster than trying to RMA the device.
4. did you try a simple factory reset? If it was a return/resale, it might have been setup. Push and hold reset for 7-15 seconds while its powered on.
1. It wouldn't be the first product I've seen returned to amazon and resold.
2. Or it could have been from a 3rd party seller on amazon.
3. You can contact support to dispute the purchase date or what might be faster, is to exchange it through amazon. Amazon has a fairly easy return policy and it might be faster than trying to RMA the device.
4. did you try a simple factory reset? If it was a return/resale, it might have been setup. Push and hold reset for 7-15 seconds while its powered on.