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Forum Discussion
C7800 on Comcast as modem/router w/gigabit internet will not d/l more than 150mbs wired/wireless
As the title says.
New to the community, hello!
My c7800 will not pull anything more than 150mbs on a wired cat6 or wireless.
I'm paying for gigabit speeds and comcast says the problem is w...
When you post in cable/modem forum, make sure to include the screen capture of not just the logs but the connections page. This is important for diagnosing the problem too. A couple things you could try to.
1. Remove all splitters and directly connect where the drop comes into the house. I've found problems with splitters and wires within houses. removing them removes them from potentially being the problem.
2. Reset the devices back to factory. After reset, have comcast reprovision the C7800. I've had a rep submit the wrong provisioning before.
thats where I'd start. If it continues to have issues, repost this in the correct forum and they'll be more help. I do know this device works with comcast gigabit as I've used it for quite a while with that speed.