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Forum Discussion
mfkl2
Jan 27, 2020Follower
C7800 slowing/disconnecting
So I bought this C7800 modem/router combo(note to self, Never use combos again) through amazon back in December of 2018. I have been using it fine for about 8 months when it started showing signs of...
plemans
Jan 28, 2020Guru - Experienced User
Do you have a screen snip of your modems connections page? this shows us the connection back to ISP. its rare for them to say the signal is weak. usually they just say it looks good. Potentially you actually need them to come check the line. I have comcast and they charge if the line issue is within the home. I'd recommend moving the C7800 to directly where the coax enters the home. This prevents the wiring within the home from causing the issue.
FURRYe38 had good advice on checking the lines.