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Forum Discussion
c7800 wifi radios not working
i had a power outage and my wifi will not turn back on. in advanced wireless settings they (wifi radios) are enabled but the LED's are not lighting up and i have no wifi networks. Pressing the Wifi b...
This also happened to me last night! THE EXACT SAME ISSUE Something fishy is going on because I've seen another user with this same problem. Maybe this is security flaw and we all got hit. What firmware are you running by chance? any changes is ISP? Happen to be on Cox?
Try pressing the top case wifi button for 5 seconds, LEDs should turn ON.
Try a factory reset by pressing the reset button for 10 seconds then release. Wifi LEDs should turn ON after this....
Try a different power supply with same power specs.
If not, contact NG support for addition help and information.If the wifi radios are not working,even after a factory reset. You can just disablle them in the UI. Then connect up any other wifi system to the C7800 and continue to use the C7800 as your modem and router as a alternative suggestion. There are better wifi systems out there that are way better than the wifi thats on the C7800.
Jolteon wrote:This also happened to me last night! THE EXACT SAME ISSUE Something fishy is going on because I've seen another user with this same problem. Maybe this is security flaw and we all got hit. What firmware are you running by chance? any changes is ISP? Happen to be on Cox?
Same issue, no wifi radio. Happened about a month out of warranty and I can get no help from Netgear. I'm ready to through the piece of junk in the trash. Last time I purchase anything from Netgear seeing how they don't stand by their products at all. My wifi radios stopped working after I resetted the modem. Now no radios, doesn't show 2.4 and 5 radios in the setup anymore, it only shows one. And it takes forever to refresh the setup afer changing anything. Don't waste your money.
As a alternative solution for this, users can turn OFF or disable the wifi radios on the modem, user then can install a exnternal wifi AP device that supports any kind of wifi configuration. Install a RAX router in AP mode or Orbi wifi MESH system in AP mode. Users can continue to use the modems router as there host router.
Last resort would be to configure the 7800 modem for modem mode only and connect up a external wifi router system.
Good Luck.
