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Forum Discussion
C7800
Stuck in Firmware updating forever. Get no help from Support after hours of call s.
Did you induce this through a factory reset? Been there. Done that. In my case, it does eventually go away because (I think) it is actually updating the firmware that got blown away withthe reset. How's that for a theory. :-)
Meanwhile, you might be able to open another browser tab and log into the router. Sometimes, I have to go back and forth a few.
IMO - Netgear wrote some pretty poor firmware for the C7800. Xfinity might *own* it, but they sourced it from Netgear.