NETGEAR is aware of a growing number of phone and online scams. To learn how to stay safe click here.
Forum Discussion
C7800
Stuck in Firmware updating forever. Get no help from Support after hours of call s.
Having the same issues. Netgear support did the same reset , unplug troubleshooting. Well worth the 90 dollar service contract that I had to buy for that advice, did nothing to solve the issue. Guy on phone said they would be able to remote into my router and change the advanced setting to get it to work, that did not do that. This could be an issue with my service provider , but had a technicial come out and check all connections run the test on there littel machine. All came back fine. Internet came back on for about 3o min and went down again. very frustrating. Could be Netgear could be Spectrum, could be a crappy firmware update issue. DOES ANYONE KNOW???
Have the ISP check the signal and line quality UP to the modem. Be sure the ISP provisions the modem correctly.
Be sure there are no coax cable line splitters in the between the modem and ISP service box.
Be sure your using good quality RG6 coax cable up to the modem.
Be sure to power OFF the modem for 1 minute them back ON.
https://community.netgear.com/t5/Cable-Modems-Routers/General-info-and-Troubleshooting-for-Cable-Modems/m-p/1530376#M12853
jkwalls92 wrote:Having the same issues. Netgear support did the same reset , unplug troubleshooting. Well worth the 90 dollar service contract that I had to buy for that advice, did nothing to solve the issue. Guy on phone said they would be able to remote into my router and change the advanced setting to get it to work, that did not do that. This could be an issue with my service provider , but had a technicial come out and check all connections run the test on there littel machine. All came back fine. Internet came back on for about 3o min and went down again. very frustrating. Could be Netgear could be Spectrum, could be a crappy firmware update issue. DOES ANYONE KNOW???