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C7800V2 Connection Drops multiple times a day
Network Provider: COX Router: C7800V2 Firmware: V6.01.07 Connection: Wireless DL/UL Speed Test: 300/ 50 MB Hi there, I am using my C7800V2 for over a year without any issues, recently it star...
Thanks everybody. It seems like the 30-30-30 hard reset procedure may have solved my issue so far. Now, I can login to my admin panel wirelessly (remember, I wasn't able to even login when connected with a cable directly to the modem) and most importantly its stable, doesn't drop anymore, pretty fast and I can configure my router. All of that was not possible before. I may still ask my ISP to check on the firmware and my personal decision is, to replace it with a modem and separate router on the long run.
I followed all instructions/ solutions on a page (doesn't let me to leave the link here but its ok, just google "Routerlogin.net not working and follow appulas) until Solution 8, Part 2 hase solved my issue, here are the details that I followed exactly like this:
If you cannot access Routerlogin.net even after the factory reset, then you need to perform 30-30-30 reset (which will clear out the NVRAM of the router and thus solve the problem).
1.Make sure your router is powered on and no cable is connected to it except the power cable. Disconnect every device PC, laptop, etc. from the router.
2.Now press and hold (through a paper clip or a similar object) the Reset button for 30 seconds.
3.Now, while keeping hold of the reset button, unplug the power cable of the router and keep hold of the reset button for another 30 seconds.
4.Then, while keeping hold of the reset button, plug back the power cable and keep hold of the reset button for another 30 seconds.
5.Then release the reset button and wait for one minute.
6.Now unplug the power cable of the router and wait for another 30 seconds.
7.Then plug back the power cable and power on your router.
8.Now connect the router to the internet and then to a PC with an ethernet cable.
9.Now launch a web browser on the PC and hopefully, you can access the Routerlogin.net. If so, do not forget to update the firmware of your router to avoid any future issues (Advanced > Router Update).
The main problem at the moment is, I cant login to the router, neither through routerlogin.net nor with the direct IP address. It keeps spinning forever and then I get a Site can't be reached error. tried different browsers, no luck.
I had my ISP provider here in my place for 2 hours on Friday, he checked everything including replacing all Coax connections, removing all splitters (we had 1 coming into the house), replacing all coax in the main panel box and he showed me the upstream and downstream values after that as being good and showing green on his device. When I am connected, I get about 550 Mbps DL and 55 Mbps UL speed which is pretty good. However my WiFi signal still keeps dropping multiple times a day. Really need help here as I spend over $400 for this router about a year ago.
bmaravan wrote:
The main problem at the moment is, I cant login to the router, neither through routerlogin.net nor with the direct IP address. It keeps spinning forever and then I get a Site can't be reached error. tried different browsers, no luck.
That is worrying behaviour.
How about the other way into the modem/router?
Have you reset the device?
How do I perform a factory reset on my NETGEAR router? | Answer | NETGEAR Support
yes I did try the 192.168.0.1 didnt work either. I have performed a factory reset, now I can at least get connected to the router admin page but everything still extremely slow and can not get to any configuration/ setting pages. Firmware still showed 6.01.07, configuration still would take forever and lose connection in between.
Then I did a 30-30-30 reset, the routerlogin.net page comes right up, asking to reset the password, then entering the SN and security questions kind of running in 2 cycles for whatever reason, Firmware still shows 6.01.07, which lets me thinking the Firmware is kind of corrupted or has malfunction? Its definitely and for sure a software/ firmware issue that I am having here, still every configuration step takes forever.
Update: I managed to change the WiFi Name from default to something else, it still would show the default when searching for WiFi on other devices, even in admin page the new WiFi name is showing. Did this again for a second cycle, now it shows the the new WiFi name. Unti now I had to do run each configuration on 2 cycles in order for it to work.
I get to the Admin/Advanced/ Event Log but again it shows the sad face and I dont get to see anything other than the single eye paper with sad face. Not sure what to do.
Also when checking my ISP supports Netgear C7800v2 while my router shows C7800 in the genie config page. Could that be an issue because of the the v2? I am checking everything at this point to make sure why is not working properly.
bmaravan wrote:Update: I managed to change the WiFi Name from default to something else, it still would show the default when searching for WiFi on other devices, even in admin page the new WiFi name is showing. Did this again for a second cycle, now it shows the the new WiFi name. Unti now I had to do run each configuration on 2 cycles in order for it to work.
I get to the Admin/Advanced/ Event Log but again it shows the sad face and I dont get to see anything other than the single eye paper with sad face. Not sure what to do.
Also when checking my ISP supports Netgear C7800v2 while my router shows C7800 in the genie config page. Could that be an issue because of the the v2? I am checking everything at this point to make sure why is not working properly.
The nameplate on the back/bottom of your gateway will clearly show the model number. If it is a v2 version, it will show v2 as part of the model number.
Is there a chance your ISP has provisioned your gateway with the wrong firmware?
