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Forum Discussion
cable connection test doesn't work
I've been having issues with reaching my Xfinity 2gb/s download speed and noticed that the cable connection status is 'poor' through the admin tool. However, I cannot run the cable diagnostic test a...
So you have a CBR750?
If so, what FW version is loaded on it?
Try accessing the cable connections and event logs on the CBR using a different browser.
What browser are you using? Try MS Edge or Firefox.
If you can't gain access here, try a factory reset and setup from scratch. I'd disconnect the ISP cable coax line during this process as well. See if you can get to the home screen with out anything connected and try the cable connection or event logs pages. If you can gain access, re-connect the ISP cable coax line.
Using the latest firmware, V4.6.14.4_2.3.12. I've tried accessing the cable diagnostic both from chrome and edge without success. should I rollback firmware versions?
How about Firefox?
Even after a factory reset with the ISP cable disconnected, won't access the web pages?
same with firefox, progress bar completes and then disappears to a blank page with no results. I'll try a factory reset outside of core hours, but wondering if somehow xfinity has the system provisioned to throttle speeds since my individual capability (wired,5ghz,2.4ghz) isn't greater than 1gb/s. I'm ultimately looking for total throughput to reach 2gb/s and this modem/router is cable of 4gb/s according to netgear's 'streaming' specification.