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Forum Discussion
JimG2828
May 02, 2020Tutor
Cable Modem 1000 (CM1000) Port configuration
Everything was working for over a year: Two weeks ago, my AT&T MicroCell (white) stopped communicating (3G) with my Iphone and now the signal "bar" light is flashing red (supposed to be steady green...
- May 04, 2020
JimG2828 wrote:Now, I guess the question is that if or if not my CM1000 modem has the latest update and how - if my internet provider isn't going to update it - how can I first determin the firm ware verison and if it not the latest - how to manually update it?
But thanks for the asistance on the microcell issue!!! . Fixed!!
Glad you got it working.
Sadly you can't update the firmware on the modem. Its locked and not user upgradeable. Only the isp's can update modems.
plemans
May 03, 2020Guru - Experienced User
Try this temporarily.
hook the microcell directly to the modem and not include the router.
reboot both devices and see if it works.
reason I say this is ISP's are horrible at updating firmware on modems that are 3rd party. I'd be betting it isn't necissarily the modem causing it.
- JimG2828May 03, 2020Tutor
Beleave it or not - it worked! I disconnected everything and started with the modem only - nothing connected to it. Booted the modem all by itself. Then connected the microcell only to the modem and booted the microcell. It started working. Then I disconnected the microcell, connected the router to the modem and booted the router. Then I moved the the microcell connection to the router (I did not turn off or reboot the microcell) - it was still working.
So, thanks for the solution!
Now, I guess the question is that if or if not my CM1000 modem has the latest update and how - if my internet provider isn't going to update it - how can I first determin the firm ware verison and if it not the latest - how to manually update it?
But thanks for the asistance on the microcell issue!!! . Fixed!!
- plemansMay 04, 2020Guru - Experienced User
JimG2828 wrote:Now, I guess the question is that if or if not my CM1000 modem has the latest update and how - if my internet provider isn't going to update it - how can I first determin the firm ware verison and if it not the latest - how to manually update it?
But thanks for the asistance on the microcell issue!!! . Fixed!!
Glad you got it working.
Sadly you can't update the firmware on the modem. Its locked and not user upgradeable. Only the isp's can update modems.