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Forum Discussion

thinkstation's avatar
thinkstation
Aspirant
Apr 27, 2020

Cable modem CM1000 cant connect to internet

Hello,   I recently purchased a CM1000 cable modem and set up Cox Gigablast on the website. they activated my account and said give it 10 minutes. The light for internet never lit up, the only ligh...
FURRYe38's avatar
FURRYe38
Guru - Experienced User
Apr 28, 2020

Factory reset the modem.

Have the ISP check the signal and line quality UP to the modem. 
Be sure there are no coax cable line splitters in the between the modem and ISP service box. 
Be sure your using good quality RG6 coax cable up to the modem.