NETGEAR is aware of a growing number of phone and online scams. To learn how to stay safe click here.
Forum Discussion
helotbc
Sep 04, 2020Aspirant
Cable modem (CM500) logs
I recently purchased a NetGear CM500. At about the same time I installed it, I started getting drops in network connection. The log on the device's web interface don't reveal much. Is there a way to...
- Sep 06, 2020
In the downstream bonded channels.
the correctables/uncorrectables have errors.
And the "power" is that column.
plemans
Sep 04, 2020Guru - Experienced User
Log into the modem (usually 192.168.100.1) and get a screen snip of the cable connections page and the logs and post them back here.
please do it in a screen snip as its easier to read then copy/paste.
Also, if you have any splitters, attenuators, or amplifiers in line, remove them.
You can also try just hardwiring into the modem and using it. That'll let you check to see if its a modem or a router issue.
helotbc
Sep 05, 2020Aspirant
Plemans, The only devices on my coax line are splitters. There are approx. 3. I can't remove all of them as some are outside my house. The images you requested are attached:
- plemansSep 05, 2020Guru - Experienced User
You have errors in your line and your power it out of spec.
If you "can't' remove those splitter then your isp needs to check your line.
But you should be able to go from 1 splitter and take 1 of the legs of the splitter to run right to the mode. the reset can go where needed. Or get a barrel connector and direct connect them.
- helotbcSep 05, 2020Aspirant
Plemans, Can you let me know which lines in the log/cable map indicate errors in the line? I would like to pass this on to my carrier. Also, what do you mean "power out of spec." and what can be done about that?
- plemansSep 06, 2020Guru - Experienced User
In the downstream bonded channels.
the correctables/uncorrectables have errors.
And the "power" is that column.