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Forum Discussion
Cable Modem CM700 T3 and T4 Errors in logs.
So I've been having continuing internet problems over the past month, where overtime when I'm playing a video game or watching something online, it will literally become unplayable or watchable becau...
Please post connection table and event logs screenshots.
1 - https://gyazo.com/5ab148af8229798af6236df22befa01e
2 - https://gyazo.com/e3deda6df33513eaa504c7ea8d08d5b7
Not sure which one is the connection table. If none of these are please let me know where it is.
1 - https://gyazo.com/3eefdeaae2a3d04cd6c342035d19ca19
your signals on your line is completely out of whack.
in Downstream you have thosands on uncorrectables. No wonder you are losing packets
in upstream you have 2 channels which are maxing out upstream power at 51dBmV. you will see some internet disconnections if the power goes beyond this.
there is no question that your line quality is bad. I would be surprised if the cox tech says line is good and modem is bad.
to get a 3rd party opinion, you can post your signal stats on DSLreports.com forum and post.
https://www.dslreports.com/forum/coxhsi
https://www.dslreports.com/forum/comcast
generally comcast forum has better response rates.
- So you definitely don’t think it’s the modem? I was get furious with the support, since I just bought a brand new one. And to be clear the Cox SUPPORT said it was a problem with my modem each time. The technician literally ran a new wire from the pole to our house hoping it would fix it. Do you think it has to do with the outside lines in the area?
Also what do you think I should tell the technician? I’m having the THIRD technician come to our house tomorrow to figure things out.