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Swinging_Nuts's avatar
Swinging_Nuts
Aspirant
Sep 04, 2018

Cable modem diconnects DAILY from XFINITY

Modem is a CM700 on  firmware 15AA01AC31170KBG Router is AC2350 *Yes i know this is way overkill for what i need I have tried this Modem/Router combo shortly after purchase maybe about a year ag...
Troubleshooting
Swinging_Nuts's avatar
Swinging_Nuts
Aspirant
Sep 05, 2018

 

Sep 03 2018 18:50:31 Warning (5) MIMO Event MIMO: Stored MIMO=-1 post cfg file MIMO=-1
Sep 03 2018 18:50:37 Notice (6) SW Download INIT - Via Config file d11_m_cm700_walledgarden_c01.cm
Sep 03 2018 18:50:44 Notice (6) SW download Successful - Via Config file
Sep 03 2018 18:51:59 Warning (5) MIMO Event MIMO: Stored MIMO=-1 post cfg file MIMO=-1
Time Not Established Critical (3) No Ranging Response received - T3 time-out
Sep 03 2018 19:11:05 Warning (5) MIMO Event MIMO: Stored MIMO=-1 post cfg file MIMO=-1
Time Not Established Critical (3) No Ranging Response received - T3 time-out
Sep 04 2018 04:19:17 Warning (5) MIMO Event MIMO: Stored MIMO=-1 post cfg file MIMO=-1
Time Not Established Critical (3) No Ranging Response received - T3 time-out
Sep 04 2018 17:07:46 Warning (5) MIMO Event MIMO: Stored MIMO=-1 post cfg file MIMO=-1
Time Not Established Critical (3) No Ranging Response received - T3 time-out
Sep 05 2018 12:30:37 Warning (5) MIMO Event MIMO: Stored MIMO=-1 post cfg file MIMO=-1

 

 

 

<tabindex=-1>Startup Procedure
Procedure Status Comment
Acquire Downstream Channel 675000000 Hz Locked
Connectivity State Ok Operational
Boot State Ok Operational
Security Enabled BPI+
IP Provisioning Mode Honor MDD honorMdd(4)
Downstream Bonded Channels
Channel Lock Status Modulation Channel ID Frequency Power SNR Correctables UnCorrectables
1 Locked QAM 256 1 513000000 Hz 2.5 dBmV 40.3 dB 0 0
2 Locked QAM 256 2 519000000 Hz 2.5 dBmV 40.9 dB 0 0
3 Locked QAM 256 3 525000000 Hz 2.5 dBmV 40.3 dB 0 0
4 Locked QAM 256 4 531000000 Hz 2.7 dBmV 40.3 dB 0 0
5 Locked QAM 256 5 537000000 Hz 2.7 dBmV 40.3 dB 0 0
6 Locked QAM 256 6 543000000 Hz 2.5 dBmV 40.3 dB 0 0
7 Locked QAM 256 7 549000000 Hz 2.5 dBmV 40.3 dB 0 0
8 Locked QAM 256 8 555000000 Hz 2.5 dBmV 40.3 dB 0 0
9 Locked QAM 256 9 561000000 Hz 2.2 dBmV 40.3 dB 0 0
10 Locked QAM 256 10 567000000 Hz 2.4 dBmV 40.3 dB 0 0
11 Locked QAM 256 11 573000000 Hz 2.4 dBmV 40.9 dB 0 0
12 Locked QAM 256 12 579000000 Hz 2.4 dBmV 40.3 dB 0 0
13 Locked QAM 256 13 585000000 Hz 2.7 dBmV 40.9 dB 0 0
14 Locked QAM 256 14 591000000 Hz 2.7 dBmV 40.3 dB 0 0
15 Locked QAM 256 15 597000000 Hz 2.7 dBmV 40.3 dB 0 0
16 Locked QAM 256 16 603000000 Hz 3.0 dBmV 40.9 dB 0 0
17 Locked QAM 256 17 609000000 Hz 3.0 dBmV 40.3 dB 0 0
18 Locked QAM 256 18 615000000 Hz 2.5 dBmV 40.3 dB 0 0
19 Locked QAM 256 19 621000000 Hz 2.5 dBmV 40.9 dB 0 0
20 Locked QAM 256 20 627000000 Hz 2.4 dBmV 40.3 dB 0 1
21 Locked QAM 256 21 633000000 Hz 2.2 dBmV 40.3 dB 5 0
22 Locked QAM 256 22 639000000 Hz 2.5 dBmV 40.3 dB 0 0
23 Locked QAM 256 23 645000000 Hz 2.5 dBmV 40.3 dB 0 0
24 Locked QAM 256 24 651000000 Hz 2.7 dBmV 39.9 dB 0 0
25 Locked QAM 256 25 657000000 Hz 2.9 dBmV 40.4 dB 0 0
26 Locked QAM 256 26 663000000 Hz 2.5 dBmV 39.9 dB 0 0
27 Locked QAM 256 27 669000000 Hz 2.7 dBmV 39.9 dB 0 0
28 Locked QAM 256 28 675000000 Hz 2.7 dBmV 40.9 dB 0 0
29 Not Locked N/A N/A 0 Hz 0.0 dBmV 0.0 dB 0 0
30 Not Locked N/A N/A 0 Hz 0.0 dBmV 0.0 dB 0 0
31 Not Locked N/A N/A 0 Hz 0.0 dBmV 0.0 dB 0 0
32 Not Locked N/A N/A 0 Hz 0.0 dBmV 0.0 dB 0 0
Upstream Bonded Channels
Channel Lock Status US Channel Type Channel ID Symbol Rate Frequency Power
1 Locked ATDMA 4 5120 Ksym/sec 16500000 Hz 45.5 dBmV
2 Locked ATDMA 3 5120 Ksym/sec 23000000 Hz 45.0 dBmV
3 Locked ATDMA 2 5120 Ksym/sec 29600000 Hz 45.5 dBmV
4 Locked ATDMA 1 5120 Ksym/sec 36100000 Hz 45.3 dBmV
5 Not Locked N/A Unknown 0 Ksym/sec 0 Hz 0.0 dBmV
6 Not Locked N/A Unknown 0 Ksym/sec 0 Hz 0.0 dBmV
7 Not Locked N/A Unknown 0 Ksym/sec 0 Hz 0.0 dBmV
8 Not Locked N/A Unknown 0 Ksym/sec 0 Hz 0.0 dBmV
Current System Time: Wed Sep 5 17:53:11 2018

 

Hope this is the info youre looking for

Christian_R's avatar
Christian_R
NETGEAR Employee Retired
Sep 24, 2018

Hello Environmom,

 

Thank you for your feedback regarding your experience with support. We'd like to help you resolve your issue(s). Please let me know if you still require assistance and I will be glad to help. 

 

 

~Christian 

  • Environmom's avatar
    Environmom
    Aspirant
    Sep 24, 2018
    I need a new modem. Please advise how to go about returning my faulty modem