Cable modem will not connect to the internet after power outage

Firmware Version
V4.6.14.4_2.3.12

Cable Diagnostic

Status: Good

Action: Your setup looks fine. If you are still experience an internet issue, the Netgear Cable Knowledge Base can provide additional troubleshooting info.

Internet Access: Good

Downstream Status: Good

Downstream Power Level: Good

Downstream SNR: Good

Upstream Status: Good

Upstream Power Level: Good

Current time: Thu Jul 18 21:07:10 2024

Startup Procedure
Acquire Downstream Channel: 555000000 Hz Locked
Connectivity State: Ok Operational
Boot State: Ok Operational
Security: Enabled BPI+
IP Provisioning Mode: Honor MDD honorMdd(4)

Downstream Bonded Channels
Channel LockedStatus Modulation ChannelID Frequency Power SNR Correctables Uncorrectables
1 Locked QAM 256 42 393000000 Hz 2.4 40.9 6 0
2 Locked QAM 256 43 399000000 Hz 2.2 40.9 0 0
3 Locked QAM 256 44 405000000 Hz 2.9 40.9 0 0
4 Locked QAM 256 45 411000000 Hz 2.0 40.3 0 0
5 Locked QAM 256 34 417000000 Hz 2.0 40.3 0 0
6 Locked QAM 256 35 423000000 Hz 2.0 40.3 2 0
7 Locked QAM 256 36 435000000 Hz 1.9 40.9 0 0
8 Locked QAM 256 37 453000000 Hz 2.0 40.3 0 0
9 Locked QAM 256 38 459000000 Hz 1.5 40.9 19 0
10 Locked QAM 256 39 465000000 Hz 1.9 40.3 0 0
11 Locked QAM 256 40 471000000 Hz 1.9 40.9 1 0
12 Locked QAM 256 41 477000000 Hz 1.9 40.3 2 0
13 Locked QAM 256 1 483000000 Hz 1.7 40.3 1 0
14 Locked QAM 256 2 489000000 Hz 2.5 40.3 0 0
15 Locked QAM 256 3 495000000 Hz 1.5 40.3 9 0
16 Locked QAM 256 4 501000000 Hz 2.2 40.9 0 0
17 Locked QAM 256 5 507000000 Hz 2.0 40.3 0 0
18 Locked QAM 256 6 513000000 Hz 2.0 40.9 2 0
19 Locked QAM 256 7 519000000 Hz 2.0 40.9 0 0
20 Locked QAM 256 8 525000000 Hz 2.4 40.3 0 0
21 Locked QAM 256 9 531000000 Hz 2.0 40.3 0 0
22 Locked QAM 256 10 537000000 Hz 2.4 40.9 0 0
23 Locked QAM 256 11 543000000 Hz 2.0 40.9 0 0
24 Locked QAM 256 12 549000000 Hz 2.5 40.3 0 0
25 Locked QAM 256 13 555000000 Hz 2.0 40.3 0 0
26 Locked QAM 256 14 561000000 Hz 2.4 40.9 1 0
27 Locked QAM 256 15 567000000 Hz 2.5 40.3 0 0
28 Locked QAM 256 16 573000000 Hz 2.5 40.3 0 0
29 Locked QAM 256 17 579000000 Hz 2.5 40.9 0 0
30 Locked QAM 256 18 585000000 Hz 2.5 40.9 0 0
31 Locked QAM 256 19 591000000 Hz 2.0 40.3 2 0
32 Not Locked N/A 0 0 Hz 0.0 0.0 0 0

Upstream Bonded Channels
Channel LockedStatus ChannelType ChannelID SymbolRate Frequency Power
1 Locked ATDMA 8 5120 16400000 Hz 46.5
2 Locked ATDMA 7 5120 22800000 Hz 46.3
3 Locked ATDMA 6 5120 29200000 Hz 46.8
4 Locked ATDMA 5 5120 35600000 Hz 47.8
5 Locked ATDMA 9 1280 39600000 Hz 46.8
6 Not Locked N/A 0 0 0 Hz 0.0
7 Not Locked N/A 0 0 0 Hz 0.0
8 Not Locked N/A 0 0 0 Hz 0.0

Downstream OFDM Channels
Channel LockedStatus ProfileID ChannelID Frequency Power SNR/MER ActiveSubcarrier Unerror Correctable Uncorrectable
1 Locked 3 33 690000000 Hz 1.5 dBmV 42.5 dB 1108~2987 0 0 0
2 Not Locked 0 0 0 Hz 0.0 dBmV 0.0 dB 0~4095 0 0 0

Upstream OFDMA Channels
Channel LockedStatus ProfileID ChannelID Frequency Power
1 Not Locked 0 0 0 Hz 0.0 dBmV
2 Not Locked 0 0 0 Hz 0.0 dBmV

Event Log
Time Priority Description
Jul 13 2024 15:02:14 Warning MIMO Event MIMO: Stored MIMO=-1 post cfg file MIMO=-1
Jul 13 2024 15:02:14 Notice TLV-11 - unrecognized OID
Jul 13 2024 15:02:39 Warning RNG-RSP CCAP Commanded Power in Excess of 6 dB Below the Value Corresponding to the Top of the DRW
Dec 31 1969 19:01:00 Critical No Ranging Response received - T3 time-out
Jul 13 2024 15:21:01 Warning MIMO Event MIMO: Stored MIMO=-1 post cfg file MIMO=-1
Jul 13 2024 15:21:01 Notice TLV-11 - unrecognized OID
Jul 13 2024 15:21:06 Warning RNG-RSP CCAP Commanded Power in Excess of 6 dB Below the Value Corresponding to the Top of the DRW
Dec 31 1969 19:01:02 Critical No Ranging Response received - T3 time-out
Jul 13 2024 15:26:24 Warning MIMO Event MIMO: Stored MIMO=-1 post cfg file MIMO=-1
Jul 13 2024 15:26:24 Notice TLV-11 - unrecognized OID
Jul 13 2024 15:26:49 Warning RNG-RSP CCAP Commanded Power in Excess of 6 dB Below the Value Corresponding to the Top of the DRW
Jul 14 2024 17:14:38 Notice CM-STATUS message sent. Event Type Code: 24
Jul 14 2024 18:57:40 Notice DS profile config update. DS Chan ID: 33.
Jul 15 2024 08:25:30 Warning RNG-RSP CCAP Commanded Power in Excess of 6 dB Below the Value Corresponding to the Top of the DRW
Dec 31 1969 19:01:01 Critical No Ranging Response received - T3 time-out
Jul 15 2024 15:59:36 Warning MIMO Event MIMO: Stored MIMO=-1 post cfg file MIMO=-1
Jul 15 2024 15:59:36 Notice TLV-11 - unrecognized OID
Jul 15 2024 15:59:41 Warning RNG-RSP CCAP Commanded Power in Excess of 6 dB Below the Value Corresponding to the Top of the DRW
Dec 31 1969 19:01:02 Critical No Ranging Response received - T3 time-out
Jul 15 2024 17:55:05 Warning MIMO Event MIMO: Stored MIMO=-1 post cfg file MIMO=-1
Jul 15 2024 17:55:05 Notice TLV-11 - unrecognized OID
Jul 15 2024 17:55:10 Warning RNG-RSP CCAP Commanded Power in Excess of 6 dB Below the Value Corresponding to the Top of the DRW
Dec 31 1969 19:01:04 Critical No Ranging Response received - T3 time-out
Jul 15 2024 18:00:32 Warning MIMO Event MIMO: Stored MIMO=-1 post cfg file MIMO=-1
Jul 15 2024 18:00:32 Notice TLV-11 - unrecognized OID
Jul 15 2024 18:00:36 Warning RNG-RSP CCAP Commanded Power in Excess of 6 dB Below the Value Corresponding to the Top of the DRW
Jul 15 2024 18:04:21 Warning MIMO Event MIMO: Stored MIMO=-1 post cfg file MIMO=-1
Jul 15 2024 18:04:21 Notice TLV-11 - unrecognized OID
Jul 15 2024 18:04:25 Warning RNG-RSP CCAP Commanded Power in Excess of 6 dB Below the Value Corresponding to the Top of the DRW
Dec 31 1969 19:01:03 Critical No Ranging Response received - T3 time-out
Dec 31 1969 19:01:04 Warning RNG-RSP CCAP Commanded Power Exceeds Value Corresponding to the Top of the DRW
Jul 15 2024 18:08:02 Warning MIMO Event MIMO: Stored MIMO=-1 post cfg file MIMO=-1
Jul 15 2024 18:08:02 Notice TLV-11 - unrecognized OID
Jul 15 2024 18:08:06 Warning RNG-RSP CCAP Commanded Power in Excess of 6 dB Below the Value Corresponding to the Top of the DRW
Dec 31 1969 19:01:00 Critical No Ranging Response received - T3 time-out
Jul 16 2024 12:35:29 Warning MIMO Event MIMO: Stored MIMO=-1 post cfg file MIMO=-1
Jul 16 2024 12:35:29 Notice TLV-11 - unrecognized OID
Jul 16 2024 12:35:34 Warning RNG-RSP CCAP Commanded Power in Excess of 6 dB Below the Value Corresponding to the Top of the DRW
Jul 17 2024 09:16:55 Notice DS profile config update. DS Chan ID: 33.
Jul 17 2024 10:05:36 Warning RNG-RSP CCAP Commanded Power in Excess of 6 dB Below the Value Corresponding to the Top of the DRW

TimePriorityDescriptionJul 13 2024 15:02:14Warning (5) MIMO Event MIMO: Stored MIMO=-1 post cfg file MIMO=-1Jul 13 2024 15:02:14Notice (6) TLV-11 - unrecognized OIDJul 13 2024 15:02:39Warning (5) RNG-RSP CCAP Commanded Power in Excess of 6 dB Below the Value Corresponding to the Top of the DRWDec 31 1969 19:01:00Critical (3) No Ranging Response received - T3 time-outJul 13 2024 15:21:01Warning (5) MIMO Event MIMO: Stored MIMO=-1 post cfg file MIMO=-1Jul 13 2024 15:21:01Notice (6) TLV-11 - unrecognized OIDJul 13 2024 15:21:06Warning (5) RNG-RSP CCAP Commanded Power in Excess of 6 dB Below the Value Corresponding to the Top of the DRWDec 31 1969 19:01:02Critical (3) No Ranging Response received - T3 time-outJul 13 2024 15:26:24Warning (5) MIMO Event MIMO: Stored MIMO=-1 post cfg file MIMO=-1Jul 13 2024 15:26:24Notice (6) TLV-11 - unrecognized OIDJul 13 2024 15:26:49Warning (5) RNG-RSP CCAP Commanded Power in Excess of 6 dB Below the Value Corresponding to the Top of the DRWJul 14 2024 17:14:38Notice (6) CM-STATUS message sent. Event Type Code: 24Jul 14 2024 18:57:40Notice (6) DS profile config update. DS Chan ID: 33.Jul 15 2024 08:25:30Warning (5) RNG-RSP CCAP Commanded Power in Excess of 6 dB Below the Value Corresponding to the Top of the DRWDec 31 1969 19:01:01Critical (3) No Ranging Response received - T3 time-outJul 15 2024 15:59:36Warning (5) MIMO Event MIMO: Stored MIMO=-1 post cfg file MIMO=-1Jul 15 2024 15:59:36Notice (6) TLV-11 - unrecognized OIDJul 15 2024 15:59:41Warning (5) RNG-RSP CCAP Commanded Power in Excess of 6 dB Below the Value Corresponding to the Top of the DRWDec 31 1969 19:01:02Critical (3) No Ranging Response received - T3 time-outJul 15 2024 17:55:05Warning (5) MIMO Event MIMO: Stored MIMO=-1 post cfg file MIMO=-1Jul 15 2024 17:55:05Notice (6) TLV-11 - unrecognized OIDJul 15 2024 17:55:10Warning (5) RNG-RSP CCAP Commanded Power in Excess of 6 dB Below the Value Corresponding to the Top of the DRWDec 31 1969 19:01:04Critical (3) No Ranging Response received - T3 time-outJul 15 2024 18:00:32Warning (5) MIMO Event MIMO: Stored MIMO=-1 post cfg file MIMO=-1Jul 15 2024 18:00:32Notice (6) TLV-11 - unrecognized OIDJul 15 2024 18:00:36Warning (5) RNG-RSP CCAP Commanded Power in Excess of 6 dB Below the Value Corresponding to the Top of the DRWJul 15 2024 18:04:21Warning (5) MIMO Event MIMO: Stored MIMO=-1 post cfg file MIMO=-1Jul 15 2024 18:04:21Notice (6) TLV-11 - unrecognized OIDJul 15 2024 18:04:25Warning (5) RNG-RSP CCAP Commanded Power in Excess of 6 dB Below the Value Corresponding to the Top of the DRWDec 31 1969 19:01:03Critical (3) No Ranging Response received - T3 time-outDec 31 1969 19:01:04Warning (5) RNG-RSP CCAP Commanded Power Exceeds Value Corresponding to the Top of the DRWJul 15 2024 18:08:02Warning (5) MIMO Event MIMO: Stored MIMO=-1 post cfg file MIMO=-1Jul 15 2024 18:08:02Notice (6) TLV-11 - unrecognized OIDJul 15 2024 18:08:06Warning (5) RNG-RSP CCAP Commanded Power in Excess of 6 dB Below the Value Corresponding to the Top of the DRWDec 31 1969 19:01:00Critical (3) No Ranging Response received - T3 time-outJul 16 2024 12:35:29Warning (5) MIMO Event MIMO: Stored MIMO=-1 post cfg file MIMO=-1Jul 16 2024 12:35:29Notice (6) TLV-11 - unrecognized OIDJul 16 2024 12:35:34Warning (5) RNG-RSP CCAP Commanded Power in Excess of 6 dB Below the Value Corresponding to the Top of the DRWJul 17 2024 09:16:55Notice (6) DS profile config update. DS Chan ID: 33.Jul 17 2024 10:05:36Warning (5) RNG-RSP CCAP Commanded Power in Excess of 6 dB Below the Value Corresponding to the Top of the DRW