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timstring's avatar
timstring
Aspirant
Oct 07, 2020

Cable Modem will not load a config file

My venerable C6300 is connected to Suddenlink in Abilene, TX.  I am supposed to have 400 Mbps service, but it has been down for 10 days.  I have had all sorts of issues with Suddenlink's lack of cust...
Troubleshooting
plemans's avatar
plemans
Guru - Experienced User
Oct 07, 2020

do you have a screen snip of the full log and the cable connections page? 

That's helps more than just 1 item from it. 

Also, if you have any splitters, amplifiers, attenautors in the coax line, I'd remove them. 

timstring's avatar
timstring
Aspirant
Oct 07, 2020

Here is the whole event log.  As you can see, there are T3 errors, but not enough to kill it.  I will have to get the cable diagnostics when I get back home, but the levels are in spec when there is a 2-way splitter between the modem and the wall.  On a straight coax connection, the levels on all 16 downstream channels are around +8.5dBmV--high but not lethal.  With the 2-way, the are all around 5.0 dBmV.  I do have a maintenance tech scheduled to check the levels at the tap, and he is going to have to go to the closest trunk amp and dial it down a bit.

 

 
 
 
 
TimePriorityDescription
Oct 07 2020 06:27:32Warning (5)MIMO Event MIMO: Stored MIMO=-1 post cfg file MIMO=-1
Time Not EstablishedError (4)Primary lease failed, IPv4 fallback initiated
Time Not EstablishedCritical (3)DHCP failed - RS sent, no RA received
Time Not EstablishedCritical (3)No Ranging Response received - T3 time-out
Oct 06 2020 22:22:29Warning (5)MIMO Event MIMO: Stored MIMO=-1 post cfg file MIMO=-1
Time Not EstablishedError (4)Primary lease failed, IPv4 fallback initiated
Time Not EstablishedCritical (3)DHCP failed - RS sent, no RA received
Time Not EstablishedCritical (3)No Ranging Response received - T3 time-out
Oct 06 2020 22:11:31Warning (5)MIMO Event MIMO: Stored MIMO=-1 post cfg file MIMO=-1
Time Not EstablishedError (4)Primary lease failed, IPv4 fallback initiated
Time Not EstablishedCritical (3)DHCP failed - RS sent, no RA received
Oct 06 2020 22:00:05Warning (5)MIMO Event MIMO: Stored MIMO=-1 post cfg file MIMO=-1
Time Not EstablishedError (4)Primary lease failed, IPv4 fallback initiated
Time Not EstablishedCritical (3)DHCP failed - RS sent, no RA received
Time Not EstablishedCritical (3)No Ranging Response received - T3 time-out
Oct 06 2020 21:27:19Warning (5)MIMO Event MIMO: Stored MIMO=-1 post cfg file MIMO=-1
Time Not EstablishedError (4)Primary lease failed, IPv4 fallback initiated
Time Not EstablishedCritical (3)DHCP failed - RS sent, no RA received
Oct 06 2020 21:18:14Warning (5)MIMO Event MIMO: Stored MIMO=-1 post cfg file MIMO=-1
Time Not EstablishedError (4)Primary lease failed, IPv4 fallback initiated
Time Not EstablishedCritical (3)DHCP failed - RS sent, no RA received
Time Not EstablishedCritical (3)No Ranging Response received - T3 time-out
Oct 06 2020 13:18:33Critical (3)SYNC Timing Synchronization failure - Loss of Sync
Oct 06 2020 12:44:17Critical (3)No Ranging Response received - T3 time-out
Oct 06 2020 10:44:30Critical (3)SYNC Timing Synchronization failure - Loss of Sync
Oct 06 2020 06:38:33Warning (5)MIMO Event MIMO: Stored MIMO=-1 post cfg file MIMO=-1
Time Not EstablishedError (4)Primary lease failed, IPv4 fallback initiated
Time Not EstablishedCritical (3)DHCP failed - RS sent, no RA received
Time Not EstablishedCritical (3)No Ranging Response received - T3 time-out
Oct 06 2020 06:33:31Warning (5)Lost MDD Timeout
Oct 06 2020 06:33:26Critical (3)SYNC Timing Synchronization failure - Loss of Sync
Oct 05 2020 21:01:00Warning (5)MIMO Event MIMO: Stored MIMO=-1 post cfg file MIMO=-1
Oct 05 2020 21:00:55Error (4)Primary lease failed, IPv4 fallback initiated
Oct 05 2020 21:00:55Critical (3)DHCP failed - RS sent, no RA received
Oct 05 2020 21:00:33Critical (3)No Ranging Response received - T3 time-out
Oct 05 2020 20:59:09Warning (5)MIMO Event MIMO: Stored MIMO=-1 post cfg file MIMO=-1
Oct 05 2020 20:59:02Error (4)Primary lease failed, IPv4 fallback initiated
Oct 05 2020 20:59:02Critical (3)DHCP failed - RS sent, no RA received
Oct 05 2020 20:58:38Critical (3)No Ranging Response received - T3 time-out
Oct 05 2020 20:31:23Warning (5)MIMO Event MIMO: Stored MIMO=-1 post cfg file MIMO=-1
Oct 05 2020 20:31:23Warning (5)MIMO Event MIMO: Stored MIMO=-1 post cfg file MIMO=-1
Oct 05 2020 20:31:23Warning (5)MIMO Event MIMO: Stored MIMO=-1 post cfg file MIMO=-1
Oct 05 2020 20:31:23Warning (5)MIMO Event MIMO: Stored MIMO=-1 post cfg file MIMO=-1
Oct 05 2020 20:31:23Warning (5)MIMO Event MIMO: Stored MIMO=-1 post cfg file MIMO=-1