Cable modems

Question

I’ve tried everything and can’t seem to update firmware I’ve seen on support page that ips has to update it? I called spectrum and they said they can’t do anything from there end?

Louisg714 · Answer

Thank you for taking the time to help with this questio.Definitely saved me lots of time! Would like netgear to tell me up front instead of waiting 2 hours for a technician.

plemans · Answer

there isn't a firmware update for it.&nbsp;
For modems and combo devices (modem/router) the firmware is part of the provisioning from the ISP.&nbsp;
If the ISP doesn't update it in their system, it doesn't get updated.&nbsp;
And sadly, ISP's rarely update firmware because it costs them $ to certify it when netgear sends it to them.&nbsp;
&nbsp;
https://kb.netgear.com/000036375/What-s-the-latest-firmware-version-of-my-NETGEAR-cable-modem-or-modem-router

plemans · Answer

sorry, its half the reason for the public forum.&nbsp;
We're just people helping out other people :)

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Cable modems