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Can anyone help me with my new CM 2000 nighthawk modem
Hello I just bought a CM 2000 Nighthawk Modem only not a combo. And When I got everything set up It was running perfect for my Speeds I pay for 500 down and 20 up and i was getting to about 485 down ...
photos have to be approved by a moderator. and it can take a while.
Or you can click on "choose file" when your reply and add them one at a time.
I'd also make sure to include the cable connections page with the logs.
okay I just got off the phone with netgear and the agent said that my downstream channels are good but my upstream channels are using a lot more power than they should. She told me that the power levels should be around 35 dBmV to 40 dBmV. Here are mine for my upstream.
She said it was either my coax line or something my isp can push through to see if it fixes it. So I called my ISP and I have a tech coming out tomorrow to check the coax line.
| Power | ||||||
| 1 | Locked | ATDMA | 1 | 5120 | 17600000 Hz | 51.3 dBmV |
| 2 | Locked | ATDMA | 2 | 2560 | 25600000 Hz | 52.8 dBmV |
| 3 | Locked | ATDMA | 3 | 5120 | 30400000 Hz | 57.5 dBmV |
| 4 | Locked | ATDMA | 4 | 5120 | 36800000 Hz | 53.3 dBmV |
The 57 is high. the rest are technically within spec. Its tough to know without all the data because if you're downstream power levels are low, it means that you're futher from the hub. That causes the upstream to need to be higher to send a signal back to the hub.
the only time i see people with their upstream at 35 is if they're right next to the hub.
do you have a full screen snip of both the upstream/downstream and the correctables/uncorrectables?
As well as your logs?
that's a better way to check. you can add them one at a time to be viewed
Startup Procedure Procedure Status Comment Acquire Downstream Channel 795000000 Hz Locked Connectivity State OK Operational Boot State OK Operational Security Enabled BPI+ Downstream Bonded Channels (Partial Service) Channel Lock Status Modulation Channel ID Frequency Power SNR Correctables Uncorrectables 1 Locked QAM256 31 795000000 Hz -2.5 dBmV 42.7 dB 0 0 2 Locked QAM256 1 615000000 Hz -2.0 dBmV 43.2 dB 0 0 3 Locked QAM256 2 621000000 Hz -1.8 dBmV 43.4 dB 0 0 4 Locked QAM256 3 627000000 Hz -1.7 dBmV 43.4 dB 0 0 5 Locked QAM256 4 633000000 Hz -2.3 dBmV 43.1 dB 0 0 6 Locked QAM256 5 639000000 Hz -2.7 dBmV 43.1 dB 0 0 7 Locked QAM256 6 645000000 Hz -2.6 dBmV 43.2 dB 0 0 8 Locked QAM256 7 651000000 Hz -2.8 dBmV 43.1 dB 0 0 9 Locked QAM256 8 657000000 Hz -2.7 dBmV 43.2 dB 0 0 10 Locked QAM256 9 663000000 Hz -2.5 dBmV 43.3 dB 0 0 11 Locked QAM256 10 669000000 Hz -2.7 dBmV 43.1 dB 0 0 12 Locked QAM256 11 675000000 Hz -2.8 dBmV 42.7 dB 0 0 13 Locked QAM256 12 681000000 Hz -2.5 dBmV 43.1 dB 0 0 14 Locked QAM256 13 687000000 Hz -2.5 dBmV 43.1 dB 0 0 15 Locked QAM256 14 693000000 Hz -2.3 dBmV 43.1 dB 0 0 16 Locked QAM256 15 699000000 Hz -2.4 dBmV 43.2 dB 0 0 17 Locked QAM256 16 705000000 Hz -2.2 dBmV 43.3 dB 0 0 18 Locked QAM256 17 711000000 Hz -2.3 dBmV 43.1 dB 0 0 19 Locked QAM256 18 717000000 Hz -2.2 dBmV 43.0 dB 0 0 20 Locked QAM256 19 723000000 Hz -2.4 dBmV 43.0 dB 0 0 21 Locked QAM256 20 729000000 Hz -2.6 dBmV 42.8 dB 0 0 22 Locked QAM256 21 735000000 Hz -2.4 dBmV 42.8 dB 0 0 23 Locked QAM256 22 741000000 Hz -2.0 dBmV 43.1 dB 0 0 24 Locked QAM256 23 747000000 Hz -2.5 dBmV 42.8 dB 0 0 25 Locked QAM256 24 753000000 Hz -2.9 dBmV 42.5 dB 0 0 26 Locked QAM256 25 759000000 Hz -2.1 dBmV 43.0 dB 0 0 27 Locked QAM256 26 765000000 Hz -2.1 dBmV 43.0 dB 0 0 28 Locked QAM256 27 771000000 Hz -2.4 dBmV 42.7 dB 0 0 29 Locked QAM256 28 777000000 Hz -2.1 dBmV 43.0 dB 0 0 30 Locked QAM256 29 783000000 Hz -2.1 dBmV 43.0 dB 0 0 31 Locked QAM256 30 789000000 Hz -2.6 dBmV 42.7 dB 0 0 32 Locked QAM256 32 801000000 Hz -2.6 dBmV 42.8 dB 0 0 Upstream Bonded Channels Channel Lock Status US Channel Type Channel ID Symbol Rate Frequency Power 1 Locked ATDMA 1 5120 17600000 Hz 51.3 dBmV 2 Locked ATDMA 2 2560 25600000 Hz 52.8 dBmV 3 Locked ATDMA 3 5120 30400000 Hz 57.3 dBmV 4 Locked ATDMA 4 5120 36800000 Hz 53.0 dBmV 5 Not Locked Unknown 0 0 0 Hz 0.0 dBmV 6 Not Locked Unknown 0 0 0 Hz 0.0 dBmV 7 Not Locked Unknown 0 0 0 Hz 0.0 dBmV 8 Not Locked Unknown 0 0 0 Hz 0.0 dBmV Downstream OFDM Channels Channel Lock
StatusModulation /
Profile IDChannel
IDFrequency Power SNR /
MERActive Subcarrier
Number RangeUnerrored
CodewordsCorrectable
CodewordsUncorrectable
Codewords1 Not Locked 0 0 0 Hz 0 dBmV 0.0 dB 0 ~ 4095 0 0 0 2 Not Locked 0 0 0 Hz 0 dBmV 0.0 dB 0 ~ 4095 0 0 0 Upstream OFDMA Channels Channel Lock Status Modulation / Profile ID Channel ID Frequency Power 1 Not Locked 0 0 0 Hz 0 dBmV 2 Not Locked 0 0 0 Hz 0 dBmV Time Priority Description Mon Jun 07 16:50:38 2021 (Notice (6)) CM-STATUS message sent. Event Type Code: 1; Chan ID: 159; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: N/A.;CM-MAC=38:94:ed:0a:dc:60;CMTS-MAC=00:bc:60:93:42:ae;CM-QOS=1.1;CM-VER=3.1; Mon Jun 07 16:50:36 2021 (Warning (5)) MDD message timeout;CM-MAC=38:94:ed:0a:dc:60;CMTS-MAC=00:bc:60:93:42:ae;CM-QOS=1.1;CM-VER=3.1; Mon Jun 07 16:50:32 2021 (Notice (6)) CM-STATUS message sent. Event Type Code: 21; Chan ID: 159; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: N/A.;CM-MAC=38:94:ed:0a:dc:60;CMTS-MAC=00:bc:60:93:42:ae;CM-QOS=1.1;CM-VER=3.1; Mon Jun 07 16:50:19 2021 (Warning (5)) Dynamic Range Window violation Mon Jun 07 16:50:19 2021 (Warning (5)) RNG-RSP CCAP Commanded Power in Excess of 6 dB Below the Value Corresponding to the Top of the DRW;CM-MAC=38:94:ed:0a:dc:60;CMTS-MAC=00:bc:60:93:42:ae;CM-QOS=1.1;CM-VER=3.1; Mon Jun 07 16:50:19 2021 (Warning (5)) Dynamic Range Window violation Mon Jun 07 16:50:19 2021 (Warning (5)) RNG-RSP CCAP Commanded Power in Excess of 6 dB Below the Value Corresponding to the Top of the DRW;CM-MAC=38:94:ed:0a:dc:60;CMTS-MAC=00:bc:60:93:42:ae;CM-QOS=1.1;CM-VER=3.1; Mon Jun 07 16:50:19 2021 (Warning (5)) REG-RSP-MP Mismatch Between Calculated Value for P1.6hi Compared to CCAP Provided Value;CM-MAC=38:94:ed:0a:dc:60;CMTS-MAC=00:bc:60:93:42:ae;CM-QOS=1.1;CM-VER=3.1; Mon Jun 07 16:50:15 2021 (Notice (6)) DS profile assignment change. DS Chan ID: 32; Previous Profile: ; New Profile: 1 2.;CM-MAC=38:94:ed:0a:dc:60;CMTS-MAC=00:bc:60:93:42:ae;CM-QOS=1.1;CM-VER=3.1; Mon Jun 07 16:50:10 2021 (Notice (6)) TLV-11 - unrecognized OID;CM-MAC=38:94:ed:0a:dc:60;CMTS-MAC=00:bc:60:93:42:ae;CM-QOS=1.1;CM-VER=3.1; Mon Jun 07 16:50:10 2021 (Error (4)) Missing BP Configuration Setting TLV Type: 17.9;CM-MAC=38:94:ed:0a:dc:60;CMTS-MAC=00:bc:60:93:42:ae;CM-QOS=1.1;CM-VER=3.1; Mon Jun 07 16:50:10 2021 (Error (4)) Missing BP Configuration Setting TLV Type: 17.8;CM-MAC=38:94:ed:0a:dc:60;CMTS-MAC=00:bc:60:93:42:ae;CM-QOS=1.1;CM-VER=3.1; Mon Jun 07 16:50:10 2021 (Warning (5)) DHCP WARNING - Non-critical field invalid in response ;CM-MAC=38:94:ed:0a:dc:60;CMTS-MAC=00:bc:60:93:42:ae;CM-QOS=1.1;CM-VER=3.1; Time Not Established (Notice (6)) Honoring MDD; IP provisioning mode = IPv4 Time Not Established (Critical (3)) No Ranging Response received - T3 time-out;CM-MAC=38:94:ed:0a:dc:60;CMTS-MAC=00:bc:60:93:42:ae;CM-QOS=1.1;CM-VER=3.1; Time Not Established (Critical (3)) SYNC Timing Synchronization failure - Failed to acquire QAM/QPSK symbol timing;;CM-MAC=38:94:ed:0a:dc:60;CMTS-MAC=00:00:00:00:00:00;CM-QOS=1.1;CM-VER=3.1; Mon Jun 07 16:48:40 2021 (Critical (3)) Resetting the cable modem due to docsDevResetNow Mon Jun 07 16:21:58 2021 (Notice (6)) CM-STATUS message sent. Event Type Code: 1; Chan ID: 159; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: N/A.;CM-MAC=38:94:ed:0a:dc:60;CMTS-MAC=00:bc:60:93:42:ae;CM-QOS=1.1;CM-VER=3.1; Mon Jun 07 16:21:48 2021 (Warning (5)) MDD message timeout;CM-MAC=38:94:ed:0a:dc:60;CMTS-MAC=00:bc:60:93:42:ae;CM-QOS=1.1;CM-VER=3.1; Mon Jun 07 16:21:45 2021 (Notice (6)) CM-STATUS message sent. Event Type Code: 21; Chan ID: 159; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: N/A.;CM-MAC=38:94:ed:0a:dc:60;CMTS-MAC=00:bc:60:93:42:ae;CM-QOS=1.1;CM-VER=3.1; Mon Jun 07 16:21:30 2021 (Warning (5)) REG-RSP-MP Mismatch Between Calculated Value for P1.6hi Compared to CCAP Provided Value;CM-MAC=38:94:ed:0a:dc:60;CMTS-MAC=00:bc:60:93:42:ae;CM-QOS=1.1;CM-VER=3.1; Mon Jun 07 16:21:26 2021 (Notice (6)) DS profile assignment change. DS Chan ID: 32; Previous Profile: ; New Profile: 1 2.;CM-MAC=38:94:ed:0a:dc:60;CMTS-MAC=00:bc:60:93:42:ae;CM-QOS=1.1;CM-VER=3.1; Mon Jun 07 16:21:26 2021 (Notice (6)) TLV-11 - unrecognized OID;CM-MAC=38:94:ed:0a:dc:60;CMTS-MAC=00:bc:60:93:42:ae;CM-QOS=1.1;CM-VER=3.1; Mon Jun 07 16:21:26 2021 (Error (4)) Missing BP Configuration Setting TLV Type: 17.9;CM-MAC=38:94:ed:0a:dc:60;CMTS-MAC=00:bc:60:93:42:ae;CM-QOS=1.1;CM-VER=3.1; Mon Jun 07 16:21:26 2021 (Error (4)) Missing BP Configuration Setting TLV Type: 17.8;CM-MAC=38:94:ed:0a:dc:60;CMTS-MAC=00:bc:60:93:42:ae;CM-QOS=1.1;CM-VER=3.1; Mon Jun 07 16:21:26 2021 (Warning (5)) DHCP WARNING - Non-critical field invalid in response ;CM-MAC=38:94:ed:0a:dc:60;CMTS-MAC=00:bc:60:93:42:ae;CM-QOS=1.1;CM-VER=3.1; Mon Jun 07 16:21:22 2021 (Notice (6)) Honoring MDD; IP provisioning mode = IPv4 Mon Jun 07 16:21:16 2021 (Critical (3)) No Ranging Response received - T3 time-out;CM-MAC=38:94:ed:0a:dc:60;CMTS-MAC=00:bc:60:93:42:ae;CM-QOS=1.1;CM-VER=3.1; Mon Jun 07 16:21:02 2021 (Critical (3)) Received Response to Broadcast Maintenance Request, But no Unicast Maintenance opportunities received - T4 time out;CM-MAC=38:94:ed:0a:dc:60;CMTS-MAC=00:bc:60:93:42:ae;CM-QOS=1.1;CM-VER=3.1; Mon Jun 07 16:20:14 2021 (Warning (5)) REG-RSP-MP Mismatch Between Calculated Value for P1.6hi Compared to CCAP Provided Value;CM-MAC=38:94:ed:0a:dc:60;CMTS-MAC=00:bc:60:93:42:ae;CM-QOS=1.1;CM-VER=3.1; Mon Jun 07 16:20:13 2021 (Notice (6)) DS profile assignment change. DS Chan ID: 32; Previous Profile: ; New Profile: 1 2.;CM-MAC=38:94:ed:0a:dc:60;CMTS-MAC=00:bc:60:93:42:ae;CM-QOS=1.1;CM-VER=3.1; Mon Jun 07 16:20:11 2021 (Critical (3)) SYNC Timing Synchronization failure - Failed to acquire QAM/QPSK symbol timing;;CM-MAC=38:94:ed:0a:dc:60;CMTS-MAC=00:bc:60:93:42:ae;CM-QOS=1.1;CM-VER=3.1; Mon Jun 07 16:20:05 2021 (Notice (6)) TLV-11 - unrecognized OID;CM-MAC=38:94:ed:0a:dc:60;CMTS-MAC=00:bc:60:93:42:ae;CM-QOS=1.1;CM-VER=3.1; Mon Jun 07 16:20:05 2021 (Error (4)) Missing BP Configuration Setting TLV Type: 17.9;CM-MAC=38:94:ed:0a:dc:60;CMTS-MAC=00:bc:60:93:42:ae;CM-QOS=1.1;CM-VER=3.1; Mon Jun 07 16:20:05 2021 (Error (4)) Missing BP Configuration Setting TLV Type: 17.8;CM-MAC=38:94:ed:0a:dc:60;CMTS-MAC=00:bc:60:93:42:ae;CM-QOS=1.1;CM-VER=3.1; Mon Jun 07 16:20:05 2021 (Warning (5)) DHCP WARNING - Non-critical field invalid in response ;CM-MAC=38:94:ed:0a:dc:60;CMTS-MAC=00:bc:60:93:42:ae;CM-QOS=1.1;CM-VER=3.1; Time Not Established (Notice (6)) Honoring MDD; IP provisioning mode = IPv4 Time Not Established (Critical (3)) No Ranging Response received - T3 time-out;CM-MAC=38:94:ed:0a:dc:60;CMTS-MAC=00:bc:60:93:42:ae;CM-QOS=1.1;CM-VER=3.1; Time Not Established (Critical (3)) SYNC Timing Synchronization failure - Failed to acquire QAM/QPSK symbol timing;;CM-MAC=38:94:ed:0a:dc:60;CMTS-MAC=00:00:00:00:00:00;CM-QOS=1.1;CM-VER=3.1; Do you have any splitters or signal attenuators in line? Your upstream levels are higher than they should be basesd off your downstream.
Plus you have power violations in the logs and signal issues int he logs.